Hi Guys,

I've recently signed up for Genius Lite (Black Modem), and have been waiting around a week with no connection after receiving the 'everything's connected' sms notification. We had a Chorus technician out to the house to check the line, he left, said it was all good, and the connection still doesn't seem to work. The latest word, after many calls -  from the call centre, is that someone's scheduled to go check something at the exchange, and we've got a support ticket logged. (11745877)

Supposedly this is going to take another 2-3 days. Is this the last stage in the process? 
If anyone's been through anything similar I'd be keen to know what I should expect.