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livisun

421 posts

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#145376 16-May-2014 12:50
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Hi guys,

This is my first post, but have been a frequent geekzone dweller. 

Just wanting to know some advice/help or even opinion on this.

Last Saturday, i signed onto a $99 shared plan and paid $199 for a iPhone 5s from 2degrees retail store from Sylvia Park. I was planning on switching my number to the new sim card and new phone once my prepaid credit had ran out. So, i hadn't opened the iPhone a week later, when I did open it, I noticed a big black dot on the top right corner of my screen.
So, I took it back it to the store, they were pretty unhelpful and told me they need to send it away to check if there was any liquid or impact damage. Clearly the phone was in perfect condition the protector covers had not even been removed!

Basically, they want to take $46 from me and i will get a refurbished one back?

I think its a little unfair.. and i haven't been able to use my new plan, so I have to pay $99 this month..

What can i do geekzoners?

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billgates
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  #1046238 16-May-2014 12:58
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Go back to the 2degrees store where you purchased the phone from and tell them that under the Consumer Guarantees Act, you will not accept a refurbished phone for an out of box hardware issue that is only a week old. Ask them to swap for a brand new one providing you did not damage the phone.






Do whatever you want to do man.

  

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