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ArcticSilver

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#151601 30-Aug-2014 09:56
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I would be interested to know if anyone else is being hit by this?


A bit of background:

My business is on contract with 2 Degrees for our mobiles, we are on the unlimited plan.


Every month, without fail I get the following text:

"To help stop fraud please quickly confirm you're a real person using this account. Text TALK to 233 now to keep talking."



Naturally, the first time I received this text I ignored it, I didn't give it a second look. It sounded exactly like a automated message fishing for active numbers.
A few days later and my phone cuts off, mid call to a client. I tried to call them back and got a automated message telling me I had to verify I was human. I quickly went through the text process to get back up and going again!

Needless to say, I am not happy. Every month I get one of these texts and every month I MUST reply within a reasonable time frame or I get cut off. This is not what I signed up for!


I am a high volume caller, that is why I am using the Unlimited plan. For the last 3+ months I have been verifying I am human. Surely there could be a few more smarts to the system, identifying if one looks to be a bot or not? I don't have a very predictable pattern.


To top it all off, the confirmation is always the same, a automated system could be programmed to automatically respond to the quoted message, when received. It all seems to be rushed out without a lot of thought.

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SaltyNZ
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  #1118427 30-Aug-2014 10:54
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ArcticSilver: 

I would estimate it to be around 900 minutes. 


Well then, you are underestimating. :-) As mentioned by Steve, this is a measure in place as a speed bump for people who are using the service in ways we do not intend. It is not aimed at you personally. All you have to do is reply to the SMS, and you're good to go again. 

So, we apologise for the inconvenience, but it is a necessary step to protect the network from abuse.




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




2degreesCare
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  #1119477 1-Sep-2014 11:54
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We apologise for any inconvenience this causes however this notification has been in place since we launched our $149 unlimited calling and texting plan and is a way of implementing our Fair Use policy.   



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