Once an account has been referred to collections I get locked out of any paper correspondence (annoying but a conversation for another time). I'll try and break things down as much as I can from email logs and my own knowledge of our systems.
The last stage of our finance process sends an account to a collection agency if a bill remains unpaid after 67 days. Your account was referred to Credit Consultants on 10/11. This is due to the fact that we had not received payment for your 03/10 and 03/09 invoices. While the 03/11 invoice states that the due date would be the 24/11, by this point your previous two invoices were considerably overdue. An email was sent on 24/10 which states the overdue balance at the time and warns of action from collections. There are records of a letter sent on the same date which would have advised the same.
Thanks, contacted TDR and they did there thing and within 30mins i had slingshot of the phone. After talking for 5mins, slingshot said they would pull the account back from Credit Consultants and close the matter. I take blame for not sorting this out sooner and not paying attention, and once i noticed what was going tried to sort out ASAP. My point in this matter is I have a invoice that says i need to pay this much by this date. I would consider this a legal document and one that slingshot should follow though with, and if payment is made slingshot should tell there debt collections team. But at the end of the day, slingshot have been paid all money owning. i am more wiser and debt collectors free with the help TDR!!
BTW could you please tell me how i can get some sort of paper work from slingshot to confirm, payments have been received and my account is closed.
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