Slingshot and CreditConsultants [Help]

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waikariboy

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#157092 19-Nov-2014 12:18

SO i have a problem with Slingshot and CreditConsultants. Had a over due bill with slingshot, got last bill from slingshot on 4th Nov telling me that i have until 24th to pay the due bill, come the 11th November i have CreditConsultants contacting me telling me i need to pay the bill + 97$ to them asap. I have talked to them twice on the phone and said that i have until the 24th Nov to pay this bill. They wanted to see this bill i have and i have emailed it them, i have asked why they are not going to slingshot to confrim this and they will not. Paid the bill today, but got a call from CreditConsultants again asking for payment to be made and they also want to see this bill i have, told them have emailed it though to you and made final payment and asked again why they will not contact slingshot. I emailed them again with a copy of the bill from slingshot. Also cannot get into slingshot account anymore as i want to check my payments have come though. What options do i have against CreditConsultants.co.nz in that i have a bill from Slingshot telling i have until the 24th of November to be paid, and that the bill has been paid and i am not paying CreditConsultants.co.nz any money!

Balm its gone!

xpd

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#1179455 19-Nov-2014 12:35

Have Credit Consultants provided you with any paperwork showing the amount owed and what its for,who the request has come from - and more importantly, WHEN it was for.
I had a telco send me to debt collection for a bill from years earlier altho it was never mentioned to me when i re-opened my account.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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waikariboy

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#1179502 19-Nov-2014 13:10

xpd: Have Credit Consultants provided you with any paperwork showing the amount owed and what its for,who the request has come from - and more importantly, WHEN it was for.
I had a telco send me to debt collection for a bill from years earlier altho it was never mentioned to me when i re-opened my account.

Yea they emailed me a bill with amount owning them, it was for the amount due on the 24th + 97$. Just got of the phone again from them and asked if they have received my emails. Said no and the person on the phone gave me there direct email address and i emailed all paper work to them.

Balm its gone!

wellygary

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#1179523 19-Nov-2014 13:38

Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,

waikariboy

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#1179548 19-Nov-2014 14:08

wellygary:
Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,

Thanks will do.

Balm its gone!

waikariboy

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#1179677 19-Nov-2014 16:15

Well i just tried to talk to slingshot, and they are saying the bill i have with the due date on it are not valid. When i asked for them to explain why the bill isn't valid she would give me some strange answer and i couldn't understand her. She then pushed me off the Credit Consultants. What i don't understand is this. If i have a final bill from slingshot then why is the due date on there not valid.

Balm its gone!

xpd

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#1179715 19-Nov-2014 16:46

Exactly - if the bill states payment is due by the 24th, then you have that time to do so.

Also, its usually standard practise (however dont know if its a requirement), that the store/service provider will send you a warning letter stating that you owe money and they will forward it to collection unless its paid etc. Unusual for it to just go straight to collection.

They sure they havent got you mixed up with someone else ?

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waikariboy

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#1179794 19-Nov-2014 19:27

xpd: Exactly - if the bill states payment is due by the 24th, then you have that time to do so.

Also, its usually standard practise (however dont know if its a requirement), that the store/service provider will send you a warning letter stating that you owe money and they will forward it to collection unless its paid etc. Unusual for it to just go straight to collection.

They sure they havent got you mixed up with someone else ?

Nope. Talk to legal at my work, and they say that the bill is valid and i have until the 24th.

Balm its gone!

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Nil Einne

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#1179984 20-Nov-2014 10:04

So you showed legal the bill then? I'm just wondering because I know some overdue bills have 2 due dates. They say the the overdue amount is due immediately (or similar) and a due date for the new component of the bill. But I can't see how your work legal department would have missed this so if you showed them the bill then I guess it isn't. If you didn't I would suggest you either do so, or have a careful look yourself.

Slingshot

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#1180011 20-Nov-2014 11:24

Hey OP,

Once an account has been referred to collections I get locked out of any paper correspondence (annoying but a conversation for another time). I'll try and break things down as much as I can from email logs and my own knowledge of our systems.

The last stage of our finance process sends an account to a collection agency if a bill remains unpaid after 67 days. Your account was referred to Credit Consultants on 10/11. This is due to the fact that we had not received payment for your 03/10 and 03/09 invoices. While the 03/11 invoice states that the due date would be the 24/11, by this point your previous two invoices were considerably overdue. An email was sent on 24/10 which states the overdue balance at the time and warns of action from collections. There are records of a letter sent on the same date which would have advised the same.

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waikariboy

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#1180073 20-Nov-2014 12:53

Slingshot: Hey OP,

Once an account has been referred to collections I get locked out of any paper correspondence (annoying but a conversation for another time). I'll try and break things down as much as I can from email logs and my own knowledge of our systems.

The last stage of our finance process sends an account to a collection agency if a bill remains unpaid after 67 days. Your account was referred to Credit Consultants on 10/11. This is due to the fact that we had not received payment for your 03/10 and 03/09 invoices. While the 03/11 invoice states that the due date would be the 24/11, by this point your previous two invoices were considerably overdue. An email was sent on 24/10 which states the overdue balance at the time and warns of action from collections. There are records of a letter sent on the same date which would have advised the same.

Thanks, contacted TDR and they did there thing and within 30mins i had slingshot of the phone. After talking for 5mins, slingshot said they would pull the account back from Credit Consultants and close the matter. I take blame for not sorting this out sooner and not paying attention, and once i noticed what was going tried to sort out ASAP. My point in this matter is I have a invoice that says i need to pay this much by this date. I would consider this a legal document and one that slingshot should follow though with, and if payment is made slingshot should tell there debt collections team. But at the end of the day, slingshot have been paid all money owning. i am more wiser and debt collectors free with the help TDR!!

BTW could you please tell me how i can get some sort of paper work from slingshot to confirm, payments have been received and my account is closed.

Balm its gone!

Slingshot

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#1180106 20-Nov-2014 13:43

Glad to hear you got it all sorted. I'll chat to the guys that deal with TDR cases and get them to post and email you that confirmation.

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waikariboy

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#1180188 20-Nov-2014 15:36

Slingshot: Glad to hear you got it all sorted. I'll chat to the guys that deal with TDR cases and get them to post and email you that confirmation.

Thanks.

Balm its gone!

MichaelNZ

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#1189908 6-Dec-2014 15:02

wellygary:
Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,

This is a common misconception. You need to properly layout the reasons for the dispute. Simply writing back that you dispute the bill will worsen your legal position.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

MichaelNZ

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#1189910 6-Dec-2014 15:15

waikariboy: SO i have a problem with Slingshot and CreditConsultants. Had a over due bill with slingshot, got last bill from slingshot on 4th Nov telling me that i have until 24th to pay the due bill, come the 11th November i have CreditConsultants contacting me telling me i need to pay the bill + 97$ to them asap. I have talked to them twice on the phone and said that i have until the 24th Nov to pay this bill. They wanted to see this bill i have and i have emailed it them, i have asked why they are not going to slingshot to confrim this and they will not. Paid the bill today, but got a call from CreditConsultants again asking for payment to be made and they also want to see this bill i have, told them have emailed it though to you and made final payment and asked again why they will not contact slingshot. I emailed them again with a copy of the bill from slingshot. Also cannot get into slingshot account anymore as i want to check my payments have come though. What options do i have against CreditConsultants.co.nz in that i have a bill from Slingshot telling i have until the 24th of November to be paid, and that the bill has been paid and i am not paying CreditConsultants.co.nz any money!

I note that you have resolved this but I will post my response for the benefit of others.

First off, an ounce of prevention is worth a pound of cure. My advice to anyone is - if it's a lean period and you get a bit behind pay something and keep in contact with your ISP's account's department.

From what I can see - your position is not very good because receiving a new account with a due date for the current balance does not change the due date of previous invoices. Remember - Creedit Consultants works for Slingshot, not you.

Without reading the contract you have with Slingshot it's hard to say if you have grounds to dispute the $97 fee. The best advice I can offer is to write back to Credit Consultants with the following:

[Their name and address]

[Date]

Re: [Their reference]

Dear XXX

I refer to your letter dated XX/XX/XX, received by me on XX/XX/XX

Your client Slingshot Internet is fully paid and confirmed no outstanding balance at XX/XX/XX (Phone Slingshot and get verbal confirmation)

Your's faithfully,

[Your name]

[Your address]

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers