Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer Create new topic

xpd

xpd
Im a pirate
10794 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1179455 19-Nov-2014 12:35
Send private message

Have Credit Consultants provided you with any paperwork showing the amount owed and what its for,who the request has come from - and more importantly, WHEN it was for.
I had a telco send me to debt collection for a bill from years earlier altho it was never mentioned to me when i re-opened my account.






XPD^ / DemiseNZ

 

Blog         Free Games        Twitter      My TradeMe Goodies

 

Pirating in Sea Of Thieves

 

Coming Soon - BBS door games - all the classics!

 

 


waikariboy

575 posts

Ultimate Geek


  #1179502 19-Nov-2014 13:10
Send private message

xpd: Have Credit Consultants provided you with any paperwork showing the amount owed and what its for,who the request has come from - and more importantly, WHEN it was for.
I had a telco send me to debt collection for a bill from years earlier altho it was never mentioned to me when i re-opened my account.


Yea they emailed me a bill with amount owning them, it was for the amount due on the 24th + 97$. Just got of the phone again from them and asked if they have received my emails. Said no and the person on the phone gave me there direct email address and i emailed all paper work to them.




Balm its gone!


 
 
 
 


wellygary
4994 posts

Uber Geek


  #1179523 19-Nov-2014 13:38
Send private message


Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,


waikariboy

575 posts

Ultimate Geek


  #1179548 19-Nov-2014 14:08
Send private message

wellygary:
Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,



Thanks will do.




Balm its gone!


waikariboy

575 posts

Ultimate Geek


  #1179677 19-Nov-2014 16:15
Send private message

Well i just tried to talk to slingshot, and they are saying the bill i have with the due date on it are not valid. When i asked for them to explain why the bill isn't valid she would give me some strange answer and i couldn't understand her. She then pushed me off the Credit Consultants. What i don't understand is this. If i have a final bill from slingshot then why is the due date on there not valid.




Balm its gone!


xpd

xpd
Im a pirate
10794 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1179715 19-Nov-2014 16:46
Send private message

Exactly - if the bill states payment is due by the 24th, then you have that time to do so.

Also, its usually standard practise (however dont know if its a requirement), that the store/service provider will send you a warning letter stating that you owe money and they will forward it to collection unless its paid etc. Unusual for it to just go straight to collection.

They sure they havent got you mixed up with someone else ? 






XPD^ / DemiseNZ

 

Blog         Free Games        Twitter      My TradeMe Goodies

 

Pirating in Sea Of Thieves

 

Coming Soon - BBS door games - all the classics!

 

 


waikariboy

575 posts

Ultimate Geek


  #1179794 19-Nov-2014 19:27
Send private message

xpd: Exactly - if the bill states payment is due by the 24th, then you have that time to do so.

Also, its usually standard practise (however dont know if its a requirement), that the store/service provider will send you a warning letter stating that you owe money and they will forward it to collection unless its paid etc. Unusual for it to just go straight to collection.

They sure they havent got you mixed up with someone else ? 




Nope. Talk to legal at my work, and they say that the bill is valid and i have until the 24th.




Balm its gone!


 
 
 
 


Nil Einne
451 posts

Ultimate Geek


  #1179984 20-Nov-2014 10:04
Send private message

So you showed legal the bill then? I'm just wondering because I know some overdue bills have 2 due dates. They say the the overdue amount is due immediately (or similar) and a due date for the new component of the bill. But I can't see how your work legal department would have missed this so if you showed them the bill then I guess it isn't. If you didn't I would suggest you either do so, or have a careful look yourself.

Slingshot
1002 posts

Uber Geek

Trusted
Slingshot

  #1180011 20-Nov-2014 11:24
Send private message

Hey OP,

Once an account has been referred to collections I get locked out of any paper correspondence (annoying but a conversation for another time). I'll try and break things down as much as I can from email logs and my own knowledge of our systems.

The last stage of our finance process sends an account to a collection agency if a bill remains unpaid after 67 days. Your account was referred to Credit Consultants on 10/11. This is due to the fact that we had not received payment for your 03/10 and 03/09 invoices. While the 03/11 invoice states that the due date would be the 24/11, by this point your previous two invoices were considerably overdue. An email was sent on 24/10 which states the overdue balance at the time and warns of action from collections. There are records of a letter sent on the same date which would have advised the same.






waikariboy

575 posts

Ultimate Geek


  #1180073 20-Nov-2014 12:53
Send private message

Slingshot: Hey OP,

Once an account has been referred to collections I get locked out of any paper correspondence (annoying but a conversation for another time). I'll try and break things down as much as I can from email logs and my own knowledge of our systems.

The last stage of our finance process sends an account to a collection agency if a bill remains unpaid after 67 days. Your account was referred to Credit Consultants on 10/11. This is due to the fact that we had not received payment for your 03/10 and 03/09 invoices. While the 03/11 invoice states that the due date would be the 24/11, by this point your previous two invoices were considerably overdue. An email was sent on 24/10 which states the overdue balance at the time and warns of action from collections. There are records of a letter sent on the same date which would have advised the same.




Thanks, contacted TDR and they did there thing and within 30mins i had slingshot of the phone. After talking for 5mins, slingshot said they would pull the account back from Credit Consultants and close the matter. I take blame for not sorting this out sooner and not paying attention, and once i noticed what was going tried to sort out ASAP. My point in this matter is I have a invoice that says i need to pay this much by this date. I would consider this a legal document and one that slingshot should follow though with, and if payment is made slingshot should tell there debt collections team. But at the end of the day, slingshot have been paid all money owning. i am more wiser and debt collectors free with the help TDR!!

BTW could you please tell me how i can get some sort of paper work from slingshot to confirm, payments have been received and my account is closed.




Balm its gone!


Slingshot
1002 posts

Uber Geek

Trusted
Slingshot

  #1180106 20-Nov-2014 13:43
Send private message

Glad to hear you got it all sorted. I'll chat to the guys that deal with TDR cases and get them to post and email you that confirmation.




waikariboy

575 posts

Ultimate Geek


  #1180188 20-Nov-2014 15:36
Send private message

Slingshot: Glad to hear you got it all sorted. I'll chat to the guys that deal with TDR cases and get them to post and email you that confirmation.


Thanks.




Balm its gone!


MichaelNZ
1175 posts

Uber Geek

Trusted
Integrity Tech Solutions

  #1189908 6-Dec-2014 15:02
Send private message

wellygary:
Now that you have paid the bill,
Tell Credit consultants that "you dispute the bill" that will stop everything while it gets sorted out,



This is a common misconception. You need to properly layout the reasons for the dispute. Simply writing back that you dispute the bill will worsen your legal position.




Integrity Tech Solutions @ Norsewood, New Zealand


MichaelNZ
1175 posts

Uber Geek

Trusted
Integrity Tech Solutions

  #1189910 6-Dec-2014 15:15
Send private message

waikariboy: SO i have a problem with Slingshot and CreditConsultants. Had a over due bill with slingshot, got last bill from slingshot on 4th Nov telling me that i have until 24th to pay the due bill, come the 11th November i have CreditConsultants contacting me telling me i need to pay the bill + 97$ to them asap. I have talked to them twice on the phone and said that i have until the 24th Nov to pay this bill. They wanted to see this bill i have and i have emailed it them, i have asked why they are not going to slingshot to confrim this and they will not. Paid the bill today, but got a call from CreditConsultants again asking for payment to be made and they also want to see this bill i have, told them have emailed it though to you and made final payment and asked again why they will not contact slingshot. I emailed them again with a copy of the bill from slingshot. Also cannot get into slingshot account anymore as i want to check my payments have come though. What options do i have against CreditConsultants.co.nz in that i have a bill from Slingshot telling i have until the 24th of November to be paid, and that the bill has been paid and i am not paying CreditConsultants.co.nz any money! 


I note that you have resolved this but I will post my response for the benefit of others.

First off, an ounce of prevention is worth a pound of cure. My advice to anyone is - if it's a lean period and you get a bit behind pay something and keep in contact with your ISP's account's department.

From what I can see - your position is not very good because receiving a new account with a due date for the current balance does not change the due date of previous invoices. Remember - Creedit Consultants works for Slingshot, not you.

Without reading the contract you have with Slingshot it's hard to say if you have grounds to dispute the $97 fee. The best advice I can offer is to write back to Credit Consultants with the following:

[Their name and address]

[Date]

Re: [Their reference]

Dear XXX

I refer to your letter dated XX/XX/XX, received by me on XX/XX/XX

Your client Slingshot Internet is fully paid and confirmed no outstanding balance at XX/XX/XX (Phone Slingshot and get verbal confirmation)

Your's faithfully,

[Your name]

[Your address]




Integrity Tech Solutions @ Norsewood, New Zealand


Filter this topic showing only the reply marked as answer Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.