I was on Fibre30 UL paying $99 and someone told me there is new promo for F100 UL at $95. So made a call to Orcon a/c and was told it will be effective next billing, in my case it will be 23 Dec. Is it fair that pay more for slower service? Unless you call you'll lose. Whenever they roll out new pricing to capture new customers they always tend to forget the existing customers. This should have been done automatically to retain existing customers why such a business model is not being followed in such a competitive market?
This "issue" arises almost every week with one ISP or another.
In almost every circumstance, there is more to the new plan than simply a change of price and they cannot simply move you to a new plan that is different without your knowledge and/or consent. While you complain that you haven't been moved, someone else will complain that they have.
Ultimately, in the current market, it is up to the consumer to shop around for the deal that suits them the best at any given time, as everybody has different needs. For some, price is the primary factor, for others, it's performance, or support service or contract length....
Yep just checked, the provisioning team processed the pricing change at 4:30pm today, you currently have a credit for the difference sitting on the account that will be taken into account on the next bill run.
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