Extremely Bad International Connection on GIG

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Extremely Bad International Connection on GIG

FoxHoundNZ

8 posts

Wannabe Geek

#206019 7-Dec-2016 05:19

I switched from Spark to My Republic a day ago. I was tempted by their advertised price and supposingly 1gbps download speed. I get close to that only from local servers. Whenever I test anywhere else apart from some servers in AU, I get next to nothing in terms of connection speed and stability. I have done everything I could including flushing/changing my DNS, power cycling, VPN. I also did a million speed tests on both on/off peak time.

Then I spoke with their tech support and he did a bunch of test with Teamviewer. I was getting 15-30% the speed even from downloading on their My Republic FTP server. The heavy usage of my internet usually is to watch Twitch and stream sometimes for fun. 99% of the streams on Twitch.TV have troubles even buffering at medium quality. This is worse than the ADSL2 I used 2 years ago. I used Spark fibre for a year and it was really good but a little pricier.

I live in Christchuch but my friend in North Island said MR was pretty good so I dived into this without much proper research. Now I am stuck with a really bad internet with 24 months contract. Is there anyway I can void the contract as I am actually not getting the advertised product?

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noroad

949 posts

Ultimate Geek

Trusted

#1684659 8-Dec-2016 14:17

FoxHoundNZ:

As you can see I am still getting really bad speed overall from overseas. I am gonna keep monitoring the situation and hopefully it only gets better from this point on. Also I am definitely not as knowledgeable as people on this forum so my understanding on this topic is limited.

*sigh* OK, so you do know that having a "1gig" link does not mean you can ever jump on speedtest.net and get a 1gig "download" from a site 151ms away? TCP/IP does not work like that. 90Mb/s from a USA based server is actually not that bad. ISP's really should do better at explaining this stuff rather that just putting out a headline of the local link speed. If you has an unconstrained 10G link, you still would not get a 1G single stream download from a 150ms away server.

Lets have a few others run tests to that server and see what they get. I can get 320Mb/s on a machine 1G connected and 132ms (Auckland) away from SF. It rapidly drops off after that 130ms though.

Here's some reading a quick google found-

http://bradhedlund.com/2008/12/19/how-to-calculate-tcp-throughput-for-long-distance-links/

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1684661 8-Dec-2016 14:27

As much as we're all critical of the Commerce Commission from now effectively banning Gigabit connections as being advertised as Gigabit at the end of the day it's both good and bad. Many people don't understand that a 1Gbps connection to your home won't make the entire Internet run at 1Gbps 24/7, and likewise that the 1Gbps is an EIR and is solely best effort.