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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Email saying sorry to see me going... but nothing done by me and web says not so?
PhantomNVD

2619 posts

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#214353 8-May-2017 11:46
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So last night I got an email saying 2D are sorry to see me go... right name, right Helpdesk number no account details requested, unlikely to be a scam.

So I logged into my account using the same email (since they won't accept cell numbers anymore) and it's still in credit, still on a prepay plus account, and still seems active/working?


Any ideas?



We're sorry to see you go

Hi Neil,



Your 2degrees Prepay has been cancelled. It's a shame to say goodbye. We hope you enjoyed your time with us.

You'll still be able to view your last 12 months usage in Your 2degrees using your existing login.



If you have any questions, please give our Customer Care Team a call on 0800 022 022.

Thanks,

The Team at 2degrees,





CALL US ON
0800 022 022

FIND US ON
2degreesmobile.co.nz | Facebook | Twitter | YouTube


This email is brought to you by Two Degrees Mobile Limited.
47 George Street, Newmarket, Auckland 1023, NZ


Please do not reply to this email.

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PhantomNVD

2619 posts

Uber Geek
+1 received by user: 759
Inactive user


  #1777903 8-May-2017 15:39
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Ok, so after a 25 min wait on hold I spent about 45 seconds speaking to a Helpdesk person who knew of "many other prepay customers" who have mistakenly received the same email and that it was an error.

What a pity neither their website or phone standby message could have said something about it to save me listening to their choice of standby music for half an hour... and perhaps reduce that wait time for all the other "many" people who might have the same query 🙄

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