Orcon Down once more

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Down once more

ronw

1222 posts

Uber Geek

#230345 20-Feb-2018 10:37

Orcon went down early this morning. Rebooted modem nothing. It seems to be working but cannot access internet. Nothing on Orcon website. Finally after trying everything I rang Orcon at 9.00. I get a voice message saying Orcon Auckland users cannot browse internet.
FFS so effectively we have all been without Internet for 5+hours. They have now updated web page to say that Auckland cannot browse. Well yes but cannot do anything at all. Cannot get my newspaper download. No access to news
sites and no email which is a real pain. Is it time to give Orcon the flip. What are other ISPs outages like?

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

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Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1960924 20-Feb-2018 12:45

OK might as well bite :-)

The issue occurred when we swapped out a line card on our core router at Mayoral Drive. This line card for reasons unknown stopped passing packets greater than 1500 bytes.

This unfortunately was very hidden from the engineer who was doing the change so was missed as part of the after change checks.

Once this was noticed, we moved the customers affected over to the backup BNG (Yes we have 2 of them, infact we have many more scattered around the country), resolved the issue and cut the customers back to their primary BNG. Which in my view is a pretty slick piece of design. Not many other ISP's have this option available to them,

So to cover off some of your points:

Yes we have strict ITIL change control process. This change was checked my multiple engineers and approved by a change manager.

We have multiple BNG devices and multiple fibre providers, backup links, pops etc, but sometimes bugs happen.

Any questions, please let me know

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