Hi, I'm new to this forum and a little overwhelmed with the issue we have, so here goes.

We recently moved our broadband fibre, landline/cordless phone and mobile from Vodafone to 2 Degrees.  Vodafone moved the mobile over fine, but when it came to the broadband and landline things started to get messy.

Vodafone wouldn't release our landline number which in turns caused 2 Degrees to not be able to connect us correctly.  Eventually Vodafone released and 2 Degrees tell me everything is all set up ready to go.

The issue we have is our landline won't work.  We have tried various versions of cords in various ports and the best we can get is a dial tone that goes no where and when I try to ring in I get an message saying the phone is not connected.  We can see missed calls on the call log in the Fritz login.

I don't know what else to do.  My understanding is that the landline/cordless phone connects through the modem, which is what we had when we were with Vodafone.

When the boys started the move from Vodafone to 2 degrees, they unplugged everything then started plugging 2 degrees in, they didn't pay attention to what came from where.