I have had fiber with 2 degrees for around 12 months now without issue, last week my sons began complaining of being disconnected from game servers constantly on both PlayStation and Xbox.

After testing and reboots we contacted 2degrees who have set us up on a static IP as a fault finding trial. The person assisting said if this fixed the issue then after the trial period we would be charged for the static if we wanted to keep it. It has now been around 4 hours without any issues.

I dont believe I should have to pay extra for a service which should work and has worked for the last 12 months and previous to that with Spark without needing a static ip. Any thoughts?