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timmmay

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#279816 11-Nov-2020 06:26
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The Fritz box tells me our fiber internet went down approximately 5:30 this morning. Anyone else have an outage? I can't reboot the ONT right now because my toddler is asleep in that room, I have rebooted the router. Plus I'm at work now. I'll call 2degrees when they open at 8am.

 

@freitasm is your internet ok?

 

Update - the connection ONT to Fritz is down, which can prevent them connecting to the ONT. I have to unplug / reboot / etc. Hopefully it's not a physical fault.


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timmmay

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  #2601899 11-Nov-2020 15:31
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I rebooted, no luck. I replaced the ethernet cable and it started working. So it looks like the 2degrees suggestion to replace the cable was absolutely correct. They'd have solved it within 15 mins if I'd been home to do the job. Nice work 2degrees support :)


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