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kymbob

5 posts

Wannabe Geek


#281295 9-Feb-2021 14:48
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I joined Myrepublic nearly two weeks ago from BigPipe to increase my bandwidth without paying too much more.

 

I’m having some strange issues with receiving live streaming from TVNZ

 

From Chrome I receive this error: 

 

 

 

--------------------

 

This video is either unavailable or not supported in this browser

 

Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED

 

Technical details :

 

The media could not be loaded, either because the server or network failed or because the format is not supported.

 

 

Session ID: 2021-02-09:b3c22c2fff3faee811f264ba Player Element ID: vjs_video_48931

 

 

 

--------------------

 

 

 

 

 

 

I get a similar/same errors from IE and Firefox, other Windows devices same error, brand new Panasonic TV will not load TVNZ Live streaming.

 

 

 

If I use my VPN and connect to a NZ server, it does work.

 

Also, If I connect to a browser session from my work network, it does work.

 

I have a Ubiquiti EdgeRouter Lite, I have configured one of the networks to bypass any DNS filters I have configured and I still get the same errors on my network, so i seems to be my internet that’s an issue.

 

 

 

Has anyone else seen these issues? I logged a job with MyRepublic and I saw the problems go away for half a day when someone responded. issues came back though.

 


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kymbob

5 posts

Wannabe Geek


  #2654659 11-Feb-2021 14:23
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ripdog nailed it. thankyou

 

Basically DNS was the issue.

 

I had 1.1.1.1 for Families setup in Pi-hole. 1.1.1.2 and 1.1.1.3

 

I've set them to DNS.Watch and Quad9 now, everything is working perfect.

 

 

 

The next task at hand is to create a segmented network for the kids as I cant block everything on my network now. A bit annoying that tvnz was the only thing I noticed having this issue.

 

My Republic support are not bad, just slow. From my personal experience about the same as the 24 hour lead time that BigPipe had when I was contacting them.

 

 

 

 


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