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Huskie

144 posts

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+1 received by user: 12


#286018 31-May-2021 09:40
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Woke up this morning and my internet isn't working. Red light on the Fritzbox under Info. Have rebooted the Fritz and the ONT.

 

Can't get through to support on the lines. No outages reported on the status page. Was meant to WFH today but now have to drive in and hope my car survives lol

 

Family at home still complaining there is no internet. 

 

Just wondering if it's me as don't see anyone else complaining about it on here, reddit or other channels.


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morganbrowne
161 posts

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  #2715975 31-May-2021 09:45
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Hi there, 

 

Sorry to hear this! Due to the wild weather we're having, there have been intermittent Chorus issues throughout the weekend with broadband in the Christchurch region.

 

We currently know of 8 broadband customers/households affected, other issues have since been resolved. 

 

Strongly suggest giving us a call (no known issues with the support line - 0800 022 022 opt 9) so we can check in on your specific connection, as each connection is different and yours may not be linked to a wider known issue.

 

Cheers,





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


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