This may not be a 2Degrees issue but we are trying to port a Vodafone prepay to 2Degrees. We have tried four times now and just keep getting txt messages from 2Degrees stating there is an issue and to call them. We did manage to get one callback (wait times are horrendous) and the CSR told us we needed to put the VF Sim back in and click on the txt message from them confirming the port. However we have had no txt messages from VF at all. We have checked number and Sim number multiple times and details are correct. After spending several hours on hold we are ready to just give up.

Does anyone have any thoughts on what the issue could be?