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turtleattacks

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#302612 6-Dec-2022 14:33
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Hi team,

 

I currently have an iPhone and have a 2degrees eSIM with a local 4G data sim card here in Taiwan. 

Obviously, I use my data SIM for all my internet traffic and mainly have my eSIM turned off. 

Sometimes I switch it on to see if I have any voicemails or text messages, however the "Data Roaming" setting is always switched off. 

 

Today, in the 2degrees app it says I've been charged $16 which is a bit annoying. 

The 2degrees app or SCP isn't of much help because it doesn't load any historical usage anymore and I definitely do not want to call their call centre with all the wait time. 

 





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SaltyNZ
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  #3006338 6-Dec-2022 14:42
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Any activity will trigger the charge. This includes (in the immediate instance) a call that goes to voicemail, and you would see those charges on your daily balance.

 

However, if the only usage in the day is the unanswered call to voicemail then a bill time process runs which should refund the charges. This means that you might see some charges on your account during the month which don't appear on the bill at the end.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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