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weetbix43

120 posts

Master Geek
+1 received by user: 3


#306022 21-Jun-2023 14:43
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I have just received an email about a price increase. I am still under contract, however it's stated in the email that I can leave without a termination fee I just have to give notice within 30 day's of receiving the email that i wish to cancel my slingshot services.

Question: to make sure no down time how do i go about moving to another ISP? Call the new ISP up make a connection date then once confirmed call slingshot to set a cancellation date say 1 or 2 days after connected to new ISP?? I'm a bit confused.

Any help would be appreciated thanks!

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weetbix43

120 posts

Master Geek
+1 received by user: 3


  #3093137 21-Jun-2023 18:14
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stick:
weetbix43: Question: to make sure no down time how do i go about moving to another ISP? Call the new ISP up make a connection date then once confirmed call slingshot to set a cancellation date say 1 or 2 days after connected to new ISP?? I'm a bit confused.

Any help would be appreciated thanks!


I just switched from Orcon to Electric Kiwi broadband and had contacted Orcon via live chat to give my 30 days notice. Once they agreed (eg, a 30 days notice for 21/06/2023) I put an order with Electric Kiwi to switch by broadband over one day before the 30 days notice eg, 20/06/2023) and it worked fine for me.

Note: my contract had just finished, and so this 30 days notice was to tell them to stop billing me once I had switched otherwise they would continue billing me for another 30 days

"So what happens with transfers is that your new provider will send us a notification advising us that you wish to transfer your services over to them. When they send this notification, your account will undergo our cancellation process which will complete 30 days after this notification was received on our end." - Orcon live chat


Thank you that was the answer I was looking for.

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