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CodeSourcerer

138 posts

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#306637 9-Aug-2023 13:55
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I'm on Prepay Plus (the 49c min/20c text/50c MB data rates) - i.e. when 2degrees prepay customers don't have a Prepay Plan.

 

I received a text from 2degrees today, stating that data sharing has stopped because I do not have an active Prepay plan. [I receive shared data]

 

I checked my 2degrees, and I found that my data was getting charged to casual data from yesterday evening onwards - fortunately a very small amount of data was used.
Some ahead of time notice would have been appreciated...

 

 

 

The documentation on shared data has also been updated (previous version here) to mention the Plan requirement - e.g:

 

> Numbers you’ve shared with will only be able to use the Shared Data if they have an active Prepay or Pay Monthly Mobile plan.


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SaskiaDonnell
16 posts

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2degrees

  #3114577 11-Aug-2023 12:15
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**brand new social media manager for 2degrees shuffles into the chat**

Hey everyone!

 


I just wanted to introduce myself, I’m Saskia, I have taken over from Sarah, and you’ll see me around here a lot. 

 

 

 

For a little background on me, I've previously been the social media and strategy team leader over at Mighty Ape and have run my own entertainment review blog (Pretty Much Geeks) up until recently. I'm a lover of 90s point and click adventure games, tabletop games, cats and cake making. Telecommunications is a massive new challenge for me - so please bear with me as I get my head around everything.

 

 

 

It’s not lost on me that my first post is on an issue that we have bungled. Totally classic that this has happened in week 2 of the new job 😅

 

I’ll cut to the chase – we have heard you and the team is working hard to reverse this and reinstate data sharing as you know it, we should have this done by the end of the weekend.

 

 

 

In the interest of transparency, we let ourselves down in two areas. Firstly in understanding how popular the service was and the ramifications of any changes, and secondly in communicating the changes.

 

 

 

Apologies from me and the team for the situation. We should have done better. Thankfully we can reverse it, and you can continue using the service as you have been.


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