2Degrees throttling ???

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees throttling ???

Franklinopdenbuysch

25 posts

Geek

#306949 6-Sep-2023 20:19

I am having the issues 3 nights in a row with internet download speeds around 5MBPS but upload is still full speed. 5.30pm okay, by 7pm through to about 10pm my speed is throttled. Same pattern last 3 nights. Sent three requests for service but no answers. Time to pay them a visit!

Anyone else having issues?

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Franklinopdenbuysch

25 posts

Geek

#3125023 8-Sep-2023 15:39

Hi All, I have just received a call from 2degrees and had a very nice and helpful fellow work through some changes to the Fritzbox. It seems that 2Degrees had a change of system that has been rolled out and we were supposed to be informed by email in March as to this. We have no record of that email. The change that was required was to update the ISP to Callplus and a number of other tick boxes etc. We shall see this evening if it works.

So contry to other comments this was a 2Degrees issue for not informing that updates were required to the router.

Again a big thank you for all those who suggested fixes or helped. Putting the problem up on this forum was extremly helpful and 2Degrees did come to the party, my only wish is that they responded to my service requests.

And a thank you to 2Degrees.

cheers F

Franklinopdenbuysch

25 posts

Geek

#3125170 8-Sep-2023 22:18

I will try and explain the fix:

Log into Fritzbox

Select Account Information

Change internet service provider to Callplus

Connect via: Select connection to an external modem or router

Operating mode: Select establish own connection to the internet

Account Information: Select no

Connection Settings Downstream 999 Upstream 999 (My guess this depends on your account as to what speed you have in your plan)

VLAN Settings: Tick Use Vlan for internet access Vlan ID 10 PBit 0

IP Settings tick Obtain the IP address automatically (DHCP)

DHCP host name fritz.box

Then at the bottom tick Check the internet connection after "Apply" has been clicked.

I understand that you only do this once your account has been transferred to Callplus?

I hope this helps others, cheers F