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rscole86

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#311153 18-Dec-2023 16:58
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Just curious if anyone else has recently received an invoice with nothing due?

It's been over four and a half years since we last used 2talk.

My credentials from back then don't work, and from what I recall it was prepaid only and I would have closed the account.

The invoice is for 1 CallingPlan at $0.00

I'll have to message them as my account number and email address don't exist in their system so I can't ask for a password reset.

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rscole86

4999 posts

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  #3174129 21-Dec-2023 17:43
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All sorted after an email to 2talk, still unsure why their chat couldn't do it or pass the message.

Looks like your account has stayed active since then. There is an account linked to your email and it matches the one of the account code listed on the invoice. We'll go ahead and close that for you now.
Just a heads up there is a chance you'll receive a "Final" invoice on the next time that the billing cycle would occur, which should be the 13th of January. Afterwards you should receive no more invoices.
We're sorry to see you go. Your account and all the lines associated with it have been cancelled as per your request.
If you ever change your mind or need help activating alternative services, don't hesitate to reach out. We're here to assist you whenever you need it.
Right here and now, your request is all taken care of.

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