Switching Broadband provider. 30 Days notice to old provider

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Switching Broadband provider. 30 Days notice to old provider

kiwiharry

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#319614 13-May-2025 18:11

Hi. I've decided to switch broadband providers to 2Degrees. Currently with One NZ and their contract requires me to provide them 30 days notice.

Looking at the One NZ site it has the following:

During my sign-up with 2 Degrees I have chosen the switch date as 34 days from today. I have not contacted One NZ.

Does anybody know how soon 2Degrees would normally let One NZ know I'm switching? Obviously want to avoid paying the LSP beyond the switch date.

Thanks

If you can't laugh at yourself then you probably shouldn't laugh at others.

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kiwiharry

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#3384608 16-Jun-2025 08:37

Just to update this.

My fibre broadband connection was smoothly switched over this morning. Didn't have to make any changes to my connection on the ONT or reconfigure my router.

I waited until I had confirmation from the 2Degrees of my connection date before providing notice to One NZ, which I did via their online cancellation form. Their form has a "Reason for Cancellation" dropdown box and has "transferring to new provider" as an option.

I received a pro-rated invoice from One NZ last week to cover internet charges until yesterday.

If you can't laugh at yourself then you probably shouldn't laugh at others.

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