Switching Broadband provider. 30 Days notice to old provider

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Switching Broadband provider. 30 Days notice to old provider

kiwiharry

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#319614 13-May-2025 18:11

Hi. I've decided to switch broadband providers to 2Degrees. Currently with One NZ and their contract requires me to provide them 30 days notice.

Looking at the One NZ site it has the following:

During my sign-up with 2 Degrees I have chosen the switch date as 34 days from today. I have not contacted One NZ.

Does anybody know how soon 2Degrees would normally let One NZ know I'm switching? Obviously want to avoid paying the LSP beyond the switch date.

Thanks

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gordy7
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#3372860 13-May-2025 18:41

2degrees should confirm your requested switch over date with you and then you can let your LSP know as well to be sure.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

MrGadget

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#3372863 13-May-2025 19:25

There is nothing to stop you giving notice immediately - giving notice of intent to leave and actually asking for OneNZ to take action are two different things. Be clear you are providing notice in writing but that you do not want them to take any action.
note if you have additional services it is up to you to request these to cease when you are ready.

Any comment made here is my own and should not be taken as that of my employer.

freitasm

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#3372864 13-May-2025 19:29

And let us know if t all works out well.

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Gordy7

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#3372866 13-May-2025 19:31

MrGadget:

There is nothing to stop you giving notice immediately - giving notice of intent to leave and actually asking for OneNZ to take action are two different things. Be clear you are providing notice in writing but that you do not want them to take any action.
note if you have additional services it is up to you to request these to cease when you are ready.

If you tell your LSP provider first they may put in a disconnect with the fibre company which may mess up the transfer.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

MrGadget

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#3372867 13-May-2025 19:34

Well, that’s why I was quite specific. Notice of an intent is very different from a request to disconnect. Be very clear and you are covered.

Any comment made here is my own and should not be taken as that of my employer.

Gordy7

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#3372871 13-May-2025 19:46

MrGadget:

Well, that’s why I was quite specific. Notice of an intent is very different from a request to disconnect. Be very clear and you are covered.

That process is a very good idea. If the LSP is given the 30 days notice then the op may only need to request a a switch over at 30 days rather than 34 days. Of course there may be a need to consider transfer timing and the tie up with billing.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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MaxineN

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#3372878 13-May-2025 20:15

Keep in mind the ISP is also billed by the LFC in advance.

You are being quite nice however there's nothing stopping 2degrees from placing a transfer order and yoinking it days later... providing they also provide notice to the LSP as well (I wonder if this option is now the default or forced on in NGA... been a while.. this used to cause connections to be continuously billed on the LSP as it relied on the Chorus notification to start the churn).

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boosacnoodle

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#3373017 14-May-2025 12:09

The 30-day notice / billing in advance should be abolished. There's zero relevance or requirement for this in 2025. It's a significant barrier to switching. Imagine if your bank made you give 30 days before you could withdraw cash? Madness.

MaxineN

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#3373019 14-May-2025 12:13

boosacnoodle:

The 30-day notice / billing in advance should be abolished. There's zero relevance or requirement for this in 2025. It's a significant barrier to switching. Imagine if your bank made you give 30 days before you could withdraw cash? Madness.

Eh... I disagree as this can be used as a line of credit, and it's not so simple.

More so for most of the big players this has been a thing since day one so imagine the cost, the time, the work required to switch it to a prepaid model? Not even taking into account the LFC requirements when they bill the RSP.

There is an added bonus to billing in advance as if you churn before the next bill, you should get prorated a refund as you can't bill for something in advance when it doesn't exist. When I churned from Spark mobile to 2degrees I gave 0 notice and I just did it. Ended up with a $50 something odd refund as they couldn't bill in advance. This is also a thing in One NZ land too.

Keyword should, doesn't always happen.

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richms

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#3373036 14-May-2025 13:14

MrGadget:

Well, that’s why I was quite specific. Notice of an intent is very different from a request to disconnect. Be very clear and you are covered.

You seriously overestimate the ability for the CSR to interpret things that go against the normal workflow.

Richard rich.ms

MrGadget

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#3373041 14-May-2025 13:35

I have been that CSR and for that very company at one point. It’s not actually against the workflow.

Any comment made here is my own and should not be taken as that of my employer.

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Aucklandjafa

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#3373043 14-May-2025 13:45

Easiest way is to ask your current isp to disconnect in 30 days time, then ask your new ISP to connect you the day before on the second port - this way there’s zero chance of you being incorrectly billed. Also gives you time to sort your modem out if there are any setting issues.

kiwiharry

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#3373046 14-May-2025 13:51

MrGadget:

There is nothing to stop you giving notice immediately - giving notice of intent to leave and actually asking for OneNZ to take action are two different things. Be clear you are providing notice in writing but that you do not want them to take any action.
note if you have additional services it is up to you to request these to cease when you are ready.

This is what I did when I switched from another ISP several years ago. Didn't have any issues that time.

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boosacnoodle

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#3373105 14-May-2025 15:50

MaxineN:

Eh... I disagree as this can be used as a line of credit, and it's not so simple.

Not at all. I don't get billed for power a month in advance. And no one is talking about mobile here, which is quite obviously different (but for no real good reason).

Wheelbarrow01

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#3373285 14-May-2025 21:05

Aucklandjafa:

Easiest way is to ask your current isp to disconnect in 30 days time, then ask your new ISP to connect you the day before on the second port - this way there’s zero chance of you being incorrectly billed. Also gives you time to sort your modem out if there are any setting issues.

This has worked for me on a couple of occasions too, but there are situations where it's not suitable - primarily where the customer has a landline number that they need/want to transfer to the new provider. This can only be done via a transfer on the existing ONT port.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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