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Aucklandjafa

525 posts

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#319666 20-May-2025 09:24
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Hello

 

Trying to sign up to broadband and my address isn't recognised by the website, however, neighbours' addresses come up fine and are able to receive wireless BB options.

 

The CSR wasn't too helpful other than saying BB services can't be delivered. Where the issue actually lies is the address not being recognised, as you would otherwise get a message saying no services can be delivered to this address.

 

Any help would be appreciated.

 

Cheers


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snj

snj
305 posts

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+1 received by user: 221


  #3375062 20-May-2025 18:04
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MaxineN:

 

Is this a new build or a recent sub division? More so does it actually have a valid New Zealand Post address?

 

 

 

This is the only way I can think of how this scenario comes up (knowing how problematic this was when I was wearing One NZ's hat).

 

 

Extending on this, if it's rural, then completing the steps at https://www.nzpost.co.nz/personal/receiving/rural-delivery will generally fix address searches (most of the address databases use NZ Post's), if not rural then not sure, but probably check if NZ Post's address search works and if not contact them.

 

Remember 15+ years ago, getting confused as companies started using the NZ Post database more and more (when the new postcodes came out), and several places had trouble with the home address, parents had never done the form.


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