Pay Monthly 2degrees data sharing - Have the rules changed?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Pay Monthly 2degrees data sharing - Have the rules changed?

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#320288 27-Jul-2025 12:42

I have over 190GB of carryover data so I moved off the pay monthly $50 base plan 10GB to the $40 base plan 5GB and it removed the 2 mobile numbers I was sharing data with (It has never done this before when changing plans)

50GB to 021400xxx

1GB to 027xxxxxxx

I go to setup the sharing again and now it will only allow me to share a max of 5GB with 021400xxx

Called 2degrees customer service and they are telling me this is the way sharing data has always worked and when I explained I was sharing 50GB with 021400xxx yesterday I get told I am wrong

What is going on here?

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SaltyNZ

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#3397410 27-Jul-2025 14:23

Yes, I believe we did put that validation in lately because it was causing issues with customers sharing more than they had, and then complaining that sharing wasn't working. I know it seems obvious, and yes, if you are aware of what's going on you should be free to do it, but that's the reality. If you had had it set "too large" before you would be able to leave it set that way but if you change it you won't be able to put it back.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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#3397449 27-Jul-2025 21:06

@kiwifidget Just done further testing and open sharing shares your full data bundle including the carryover data

Edit: This is a copy of the SMS on the persons handset I did open sharing with