Pay Monthly 2degrees data sharing - Have the rules changed?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Pay Monthly 2degrees data sharing - Have the rules changed?

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#320288 27-Jul-2025 12:42

I have over 190GB of carryover data so I moved off the pay monthly $50 base plan 10GB to the $40 base plan 5GB and it removed the 2 mobile numbers I was sharing data with (It has never done this before when changing plans)

50GB to 021400xxx

1GB to 027xxxxxxx

I go to setup the sharing again and now it will only allow me to share a max of 5GB with 021400xxx

Called 2degrees customer service and they are telling me this is the way sharing data has always worked and when I explained I was sharing 50GB with 021400xxx yesterday I get told I am wrong

What is going on here?

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#3397398 27-Jul-2025 13:00

I'm on the $40 plan and still showing data sharing with four numbers. I've never tried sharing more than the 5GB monthly plan limit, so I couldn't say if anything has changed in that area.

People often mistake me for an adult because of my age.

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#3397400 27-Jul-2025 13:13

@SaltyNZ Can you add any value here please?

Looks like monthly reoccurring data sharing limits are now in place that can not exceed the limit of the base data plan the sharer is on!

from the 2degrees website

You decide how you want to dish out the gigs. Go all-in and share it all or keep hold of the reins and only share a chunk of the data pie. The sharing power is in your hands.

insane

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#3397401 27-Jul-2025 13:22

I've only ever been able to share up to my plan limit, so I think they are right. I can choose to share everything or a specific amount. Is it possible you just never noticed that sharing everything was only sharing up to your monthly limit because you had ample?

Checked the app, looks like my plan got a bump in data, I swear I only got 15GB but now I'm getting 80GB a month, got over 400GB of carryover... is there a black market for data? :D

Might have to be a bit more generous to some family members and save them a few more $$ or downgrade.

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#3397403 27-Jul-2025 13:26

insane:

I've only ever been able to share up to my plan limit, so I think they are right. I can choose to share everything or a specific amount. Is it possible you just never noticed that sharing everything was only sharing up to your monthly limit because you had ample?

Checked the app, looks like my plan got a bump in data, I swear I only got 15GB but now I'm getting 80GB a month. Might have to be a bit more generous to some family members and save them a few more $$.

@insane I was sharing 50GB as of yesterday with the 021400xxx and have been on the $50 10GB plan for god knows how long

Only the matter of weeks ago I shared 25GB with my friends daughter as well until she used it up as the home broadband was off line

So I was sharing

50GB + 25GB +1GB no issues at all

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#3397410 27-Jul-2025 14:23

Yes, I believe we did put that validation in lately because it was causing issues with customers sharing more than they had, and then complaining that sharing wasn't working. I know it seems obvious, and yes, if you are aware of what's going on you should be free to do it, but that's the reality. If you had had it set "too large" before you would be able to leave it set that way but if you change it you won't be able to put it back.

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#3397411 27-Jul-2025 14:38

SaltyNZ:

Yes, I believe we did put that validation in lately because it was causing issues with customers sharing more than they had, and then complaining that sharing wasn't working. I know it seems obvious, and yes, if you are aware of what's going on you should be free to do it, but that's the reality. If you had had it set "too large" before you would be able to leave it set that way but if you change it you won't be able to put it back.

@SaltyNZ I am not sharing more than I have as my total data balance is over 190GB and the plan change from 10GB to 5GB removed the 2 x data sharing numbers I did not request the sharing to be removed

So a feature I have used for years and had zero issues with has now changed cause some customers are to dumb to work out you can't share data you don't have?

Why is it that validation has to be put in place for the lowest common denominator that can't work out basic math :(

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#3397412 27-Jul-2025 15:04

Sorry but I am so confused as I am doing some further testing and I am trying to setup sharing to another number (not recurring) and it is only allowing me to share 8.9GB of 194GB

So I am sharing 5GB at this moment with 021400xxx t but then it will allow me to share another 8.9GB

5GB + 8.9GB are more than my base plan of 5GB

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#3397439 27-Jul-2025 20:22

Maybe 8.9GB was the unused amount from the 50GB shared to 021400xxx that was returned to your balance?

Will be interesting to see how much you can share after your next billing date or month rollover.

To be honest the wording I found on the website doesn't make it clear you cannot share carryover data.

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#3397441 27-Jul-2025 20:30

@insane 021400xxx had used 0GB of the 50GB I had shared

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#3397442 27-Jul-2025 20:30

Out of interest, I looked to what I am able to do with my plan (80gb/month).

If I choose Custom Sharing, I am able to either choose 80gb/month to share, if I click "Repeat every month", or 76.7gb (how much I have left in this cycle).

Open sharing doesn't specify how much data.

I have 355GB data in total 😬 (might start looking at getting a lower data plan...)

I agree it would make sense to be able to share your carryover data. I am sure that there's lots of us with excess data, especially since we were bumped from the 16gb/month to 80gb/month plan.

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#3397447 27-Jul-2025 20:46

@caffynz I was able to share carryover data until very recently only the matter of weeks ago I shared 25GB with my friends daughter when they lost home fibre broadband over the weekend

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#3397448 27-Jul-2025 20:56

Hmmm I have an Open Sharing plan in place between 2 sims.

I presumed that meant either sim could access all the available data ,whenever, until it ran out.

Which it never has.

So I'm not sure if thats because there is no limit to the sharing, or if I've never reached the limit on the shared sim.

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#3397449 27-Jul-2025 21:06

@kiwifidget Just done further testing and open sharing shares your full data bundle including the carryover data

Edit: This is a copy of the SMS on the persons handset I did open sharing with

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#3397450 27-Jul-2025 21:08

Linux:

@kiwifidget Just done further testing and open sharing shares your full data bundle including the carryover data

Thats what I thought. Thanks for clarifying that. Hopefully that doesnt get mucked around with as well.

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#3397483 28-Jul-2025 07:26

My sons phone stopped getting data last Thursdays.

He shares off my wife. When I looked at her account his sharing was set to "open plan sharing" and she had over 45gb of data (I'm unsure the make up of plan data vs carry over)

So don’t know why his phone has stopped working and when/if it will restore.

He had used 7gb of her data this month which is his highest, and I wondered if there was some sort of sharing limit.

His phone has had a number of restarted as part of diagnosing. And I'd looked for restricting from 4g (it an iphone 2020 se), an dit's been used in multiple locations (I wondered if it was a tower issue).

EDIT: Fix for readability.

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