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pinguNZ

8 posts

Wannabe Geek


#323677 1-Jan-2026 14:06
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Hello! Ive been trying to setup a new fibre connection for my mum. Currently I have a Unifi router (UCG-Max) and have it configured as to what is required on the 2degrees site. However I cannot get a connection at all. Connection from Spark was cut at 6AM today.

 

This router was setup at my old flat under a 2degrees fibre connection previously. Differences at the old flat was faster speed (900 vs 500mbps), Static IP and a newer ONT.
When I plugged this in at mums under the Spark connection I didn't need to change anything and it worked fine. Since the switch this morning I haven't been able to get it running through 2Degrees

 

Steps tried to resolve the new 2Degrees connection:

 

     

  1. Restarting UCG and ONT
  2. Double checking all settings compared to 2degrees site
  3. Factory Resetting UCG 
  4. Calling 2Degrees twice, they said that they can see the ONT and the modem
  5. Tried enabling the DHCP over ipv6 aswell set to 56 as per another article I found on geekzone

 

I'm hoping i've missed something obvious :(

 

WAN settings:

 

 

 

Really appreciate any assistance.

 

Thanks


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Martli
4 posts

Wannabe Geek
+1 received by user: 1


  #3457347 30-Jan-2026 21:24
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I'm having this exact same issue and my frantic googling has brought me here... 

 

 

 

Switching from my 2Degrees supplied ORBI to a UCG-Fiber. I wonder if the issue is what's described here: https://community.ui.com/questions/UCG-Ultra-Will-Not-Connect-to-ONT-Everything-Else-Will/332d4e94-5bc1-4397-8546-e556a50ac703#answer/9dc5dde2-10d3-438f-b7b9-8b1089654346

 

 

 

In that post the user describes having a WAN IP that is outside the subnet of the ISP's default gateway. Apparently most routers don't care about this but ubiquiti ones do, and won't reconcile it. I checked my ORBI's WAN Assignments and sure enough, the IP is outside the default gateway's subnet...

 

The solution is to set up a static route. I haven't managed to get it to work yet... I wonder if the solution is to just get a static IP? Keen for people's thoughts (and hi!)


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