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ronw

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#98824 7-Mar-2012 10:52
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I am using Orcon Genius and have just experienced a power cut. As expected the Genius is dead in water without Broadband but I rang my phone from an external number and instead of it being re-directed to Voice Mail I get a message saying the number called is not in service.
Does anyone know if a power cut in the house with Genius   should stop the voicemail system back at Orcon
I tried ringing the support line but gave up after hanging on for ever.
I then tried sending them a support ticket and get an email back saying they aim to answer within 5 days? 
 




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cisconz
cisconz
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  #591813 7-Mar-2012 15:34
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ronw: I agree but like everything else in life we learn as we go.
I am waiting for Orcon to reply to my ticket but as they quote up to 5 days to reply I wont hold my breath.
Why we cannot get any sort of service from firms in NZ I do not know. If I was running the company (Orcon) I would want every job ticket answered the same day it was received, You may not be able to solve a problem on the same day but your customer deserves a reply from a human not just an auto reply saying wait 5 days. they actually seemed quite good until Kordia took over and then I guess like all State Owned companies they have downgraded service to raise the profit for their masters. To hell with service


Interesting point of view.
Professionally I deal with Kordia a lot and I can verify that this could not be further from the truth.
It would be like comparing WxC (Kordia) with Slingshot (Orcon)




Hmmmm


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