"Your payment failed" text message

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › "Your payment failed" text message

timmmay

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#100166 4-Apr-2012 14:16

If you get a text message saying your payment failed, don't worry about it. There's a failure at 2degrees and they're working on it. Give it a day or two and if it's still saying it's a problem on the website, then maybe call them.

I think they're quite busy with it, it took me 10 minutes on hold to talk to someone today, usually it's quicker than that. Not that I call very often.

GEOMAX

450 posts

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#605091 4-Apr-2012 14:37

the txt does not say it is from 2degrees which adds to the problem. I have been checking my credit card to find who is expecting payment. words fail me sometimes.

timmmay

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#605093 4-Apr-2012 14:38

It's from the number 201, which is in my 2degrees SIM as "topup".

GEOMAX

450 posts

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#605106 4-Apr-2012 15:00

there is 100s of short codes and I am not prepaid.....

The email just arrived.....

We tried to charge the Credit Card that youâ€™ve registered but it appears there's a problem with the Card.

Because of this, your payment couldnâ€™t go through â€“ and your payment is now overdue.

Please visit Your 2degrees and register a different Card for future payments. You'll need to make a separate payment for this month's bill while you're there. Because this Card is set up to pay your bill automatically each month, please make sure you have fixed this problem before the next payment is due.

If you have any questions or need help please call us on 200.

Thanks,

This needs retracting and appologize and sort out how to fix it.

askelon

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#605131 4-Apr-2012 15:39

I got those messages. Looks like Ive been charged though but the websites still saying its overdue. Wish transactions came up straight away. Will check again tomorrow and see..

GEOMAX

450 posts

Ultimate Geek

#605255 4-Apr-2012 19:16

good news....a txt reply from 2degrees this time not 201
Sorry we accidently sent you a txt saying we hadn t received your payment but we have. Thanks
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alls well that ends well...