I was with 2Degrees and changed back to Vodafone. On 3rd August, I confirmed that my last payment had been received & my account was cleared. On 15th August, I received an email from them saying my account was overdue. Shortly after, I received another email saying the first was in error and that my account was NOT overdue. I called and it was confirmed that my account was in order, there was nothing to pay.
That was the last thing I heard from 2Degrees.
Today, I receive a letter from Dun & Bradstreet demanding payment for 2Degrees. I call 2Degrees and am told that they cannot give me any information because they no longer have the account & that I must deal with the debt collectors from now on. I call the debt collectors and am told that the debt stands unless 2Degrees notifies them that it was an error. 2Degrees says they can't do that as its all now up to the debt collection agency. Nobody can tell me what the amount claimed relates to or what it is made up of. Did 2Degrees generate another monthly bill after I'd left? I have no idea.
All I know is that I am damned glad I left 2Degrees and hell will freeze over before I recommend them to anyone.