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coffeebaron

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#120918 18-Jun-2013 13:08
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A few of my rural customers have been getting shifted to Farmside for their Kordia Wireless Extend service through various providers, and subsequently shutdown three months after that.

I note on Orcon site there is no longer any mention of the Rural broadband option. What's happing here, is this only in some area's or is the whole Extend service winding down for good?




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jjnz1
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  #838685 18-Jun-2013 13:28
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From what I understand the service is not getting shutdown after three months. I would advise your customers to contact Farmside to clear up any misunderstandings.

Also from what I understand staff are working on getting Kordia Extend customers onto other Farmside/Araneo services.

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coffeebaron

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  #838718 18-Jun-2013 14:18
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So possibly not getting "shutdown" as such after three months; but ultimately is the Extend service (through Kordia) winding down? I.E. there is obviously a reason for customers being moved to Farmside and also a reason Farmside are looking at alternative Farmside/Araneo services.





Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


jjnz1
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  #838728 18-Jun-2013 14:38
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I can't comment about it 'winding down', but I think it is hard to get replacement equipment if it breaks.

But Araneo has a far speedier and more reliable nationwide wireless network than Extend, hence the reason for Farmside to utilise it. (plus they are owned by the same company)
I believe some customers can move from the old 1Mbps Kordia plans to Farmside/Araneo 10Mbps quite easily.

Remember Farmside's arsenal of services is not just satellite.





Sounddude
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  #838744 18-Jun-2013 15:47
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jjnz1: I can't comment about it 'winding down', but I think it is hard to get replacement equipment if it breaks.


Thats my understanding also, but can't comment.

Probably best discussed with Kordia :-)

coffeebaron

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  #838816 18-Jun-2013 17:46
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Sounddude:
jjnz1: I can't comment about it 'winding down', but I think it is hard to get replacement equipment if it breaks.


Thats my understanding also, but can't comment.

Probably best discussed with Kordia :-)

What will happen to Orcon customers where this is effected; off to Farmside too?




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


grant_k
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  #838824 18-Jun-2013 18:26
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Sounddude:
jjnz1: I can't comment about it 'winding down', but I think it is hard to get replacement equipment if it breaks.


Thats my understanding also, but can't comment.

Probably best discussed with Kordia :-)

An insider told me 3 years ago that it wouldn't be supported past 2013.  There have been rumours of it being gradually decommissioned this year.  After being on RBI for the past 15 months, I'm very glad to have made the switch.  However, I have to say that nothing matches the reliability of Extend.  It ran like clockwork for the 8 years I was using the service, so hats off to Kordia for their efforts during that time.





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