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22 posts


# 129031 1-Sep-2013 19:30
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I've been experiencing this problem for a week now, I haven't being able to connect to League Of Legends, icloud, pandora, tvnz or download from itunes or download links in general. 

I've contacted Slingshot numerous times now, and I feel like I'm just getting shafted. 

The internet in general isn't that fast but I can put up with that but when things I pay for I can't connect to or use I start to get frustrated, It's not only me over on the League of Legends forums there is over 20 plus of us experiencing this problem and all of us have contacted you regarding this problem. I pay $100 a month & so I want the service I pay for. 

I'd really like it if you could fix this problem ASAP.


Logs for logging into LoL - 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
[-r count] [-s count] [[-j host-list] | [-k host-list]]
[-w timeout] [-R] [-S srcaddr] [-4] [-6] target_name

-t Ping the specified host until stopped.
To see statistics and continue - type Control-Br
To stop - type Control-C.
-a Resolve addresses to hostnames.
-n count Number of echo requests to send.
-l size Send buffer size.
-f Set Don't Fragment flag in packet (IPv4-only).
-i TTL Time To Live.
-v TOS Type Of Service (IPv4-only. This setting has bee
and has no effect on the type of service field i
-r count Record route for count hops (IPv4-only).
-s count Timestamp for count hops (IPv4-only).
-j host-list Loose source route along host-list (IPv4-only).
-k host-list Strict source route along host-list (IPv4-only).
-w timeout Timeout in milliseconds to wait for each reply.
-R Use routing header to test reverse route also (I
-S srcaddr Source address to use.
-4 Force using IPv4.
-6 Force using IPv6.


Tracing route to over a maximum of 30 hops

1 <1 ms <1 ms <1 ms NB604N.Home []
2 35 ms 22 ms 22 ms [101.9
3 27 ms 23 ms 21 ms
4 23 ms 23 ms 23 ms [10
5 23 ms 22 ms 27 ms [101.98.
6 22 ms 22 ms 22 ms
7 23 ms 23 ms 22 ms
8 22 ms 23 ms 23 ms
9 148 ms 149 ms 147 ms ten-0-1-0-2.cor01.akl05.akl.VOCUS.n
10 148 ms 148 ms 152 ms
11 147 ms 147 ms 146 ms
12 162 ms 161 ms 165 ms 10gigabitethernet3-2.core1.sjc1.he.
13 176 ms 176 ms 177 ms 10gigabitethernet1-4.core1.pao1.he.
14 195 ms 202 ms 196 ms 10gigabitethernet1-4.core1.pdx1.he.
15 281 ms 216 ms 207 ms [198.32.1
16 191 ms 194 ms 191 ms Riot-Games-FDCP-10000M-2.demarc.spe]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.



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1892 posts

Uber Geek

  # 887923 1-Sep-2013 19:54
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It sounds like you are being impacted by the issue raised in this 4 page thread:

You are most likely on a BUBA connection. For some reason there are issues at the moment on these particular connections. Are you on the better network? Or do you live out in the sticks? I don't think EUBA customers are affected.
I have also contacted Slingshot with my concerns. Call centre staff know something is going on, but apparently network operations aren't calling it a fault at this stage. You're not being shafted...They are just a bit slow off the mark.

Sit tight, it will get fixed.

Sometimes what you don't get is a blessing in disguise!

22 posts


  # 887936 1-Sep-2013 20:23
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I live in Hamilton city, up until say 6-7 days ago I had no problems with the internet at all , I'm on the naked unlimited plan so IDK if thats BUBA or EUBA , and yeah I assumed so but I'm just sick of ringing and getting the same mechanic response 'No updates yet, NOC team is working on it'


1316 posts

Uber Geek

  # 888019 2-Sep-2013 07:09
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does it do the same thing on all the computers connected to your network?

have you tried using google's DNS servers instead of slingshots to rule that out?

have you tried the 'dignose connection problems' feature that windows has, click on connect to specific website and then point the wizard to one that doesnt work.

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