[Snap] Traffic usage meter broken for Snap?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Traffic usage meter broken for Snap?

surfisup1000

5288 posts

Uber Geek

#130959 3-Oct-2013 18:30

Has "traffic usage meter" stopped working for any other snap customers out there?

Just stopped today I think .

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697 posts

Ultimate Geek

#907372 3-Oct-2013 18:32

I can confirm the otherwise. The Snap usage meter is updating for me.

Morgan French-Stagg

morgan.french.net.nz

vexxxboy

4244 posts

Uber Geek

#907377 3-Oct-2013 18:34

working here but last time it happened it backdated everything so be warned

Common sense is not as common as you think.

surfisup1000

5288 posts

Uber Geek

#907394 3-Oct-2013 19:22

naggyman: I can confirm the otherwise. The Snap usage meter is updating for me.

OK, that is annoying then -- I wonder why mine isn't going -- I can sign into their website just fine, and have double checked user/password .

It has also stopped working on both my notebook & desktop.

Oh well, i might get inclined to investigate further at some time.

surfisup1000

5288 posts

Uber Geek

#907429 3-Oct-2013 20:04

Like this...working one minute, stopped the next....

But, I can sign in and check my usage just fine....

chevrolux

4962 posts

Uber Geek
Inactive user

#907456 3-Oct-2013 20:31

All good here on Snap ADSL

Threarah

45 posts

Geek

#907642 4-Oct-2013 08:47

Net Usage Item/TUC get the usage via https://www.snap.net.nz/usage.php (POST data u=username) which has been returning a login error since yesterday morning. Logging in via the 'My Snap' part of the website still works though.

dan

1134 posts

Uber Geek

Lifetime subscriber

#907662 4-Oct-2013 09:06

Yep TUC is no longer working "authentication error"

AliExpress

Shop now on AliExpress (affiliate link).

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#907915 4-Oct-2013 14:56

Hi All,

Sorry small change on this end - but we have adjusted so should be displaying on TUC now.

Thanks

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

alasta

6704 posts

Uber Geek

Trusted

Subscriber

#908378 5-Oct-2013 11:43

Does this mean that the day-by-day phasing on the usage meter will be wrong?

I have a large unexplained spike in my usage on Wednesday this week, and I'm wondering if it's a catch up of usage that failed to meter in previous days.

SamF

1578 posts

Uber Geek

Trusted

#914109 12-Oct-2013 14:31

I seem to be having some issues with snap's metering, not that I'm really complaining, but on Wed I was at 25GB, then I downloaded 15GB and am now at 27GB??

NP if the metering was stopped for some reason, but I don't want an nasty surprise nearer the end of my month!!

naggyman

697 posts

Ultimate Geek

#914139 12-Oct-2013 15:51

SamF: I seem to be having some issues with snap's metering, not that I'm really complaining, but on Wed I was at 25GB, then I downloaded 15GB and am now at 27GB??

NP if the metering was stopped for some reason, but I don't want an nasty surprise nearer the end of my month!!

I seem to have noticed it now too. We are sitting on 30GBs used and this time last week and a half ago we were on 20. I am sure that we have used more than 10GBs in the last week.

Morgan French-Stagg

morgan.french.net.nz

defragger

268 posts

Ultimate Geek

#914251 13-Oct-2013 00:05

Meter seems out for us too. Since Wed 9th Oct, average usage has been around 250MB. Usually average 2GB - 3GB.

mikenzb

371 posts

Ultimate Geek

#914259 13-Oct-2013 02:26

Yup same here, Everything after Oct 9th is around the 300MB Mark.

GoneTomorrow

31 posts

Geek
Inactive user

#914670 14-Oct-2013 11:17

Definitely something up with mine too. Downloaded about 18GB during the day on Sat, only recorded 1.4GB.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#914688 14-Oct-2013 11:28

Hi All,

Yes there was an issue here, but sorry its resolved now :) in this instance we have decided not to re-process any data, so you will not see an increase in your data while the meter was not displaying all of your use (over Saturday and Sunday)

Thanks
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

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