Can't dial out on 2degrees Prepay Plus (after switching from Prepay Standard)

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kenkeniff

628 posts

Ultimate Geek
+1 received by user: 88

#138610 10-Jan-2014 12:45

Since I switched from Prepay Standard to Prepay PLUS online a day or so ago I haven't been able to dial out to any number (including 202).

I press the call button and the after 1sec the calls ends and shows "Number Unreachable".

Data and SMS work fine, signal strength is full etc.

I have $0 credit on the phone however have data + unlimited calls/sms shared from a share everything plan.

Phone is:
Samsung Galaxy Note II GT-N7105
Android 4.1.1

Unfortunately I don't have another micro-sim device to test the sim in at the moment however I don't see any reason it would be the phone.

Tried rebooting.

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#964558 10-Jan-2014 14:26

Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB

kenkeniff

628 posts

Ultimate Geek
+1 received by user: 88

#964571 10-Jan-2014 14:39

2DegreesCare: Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB

Just tried that, issue persists.

No different number, PM'd you the details.

SaltyNZ

8862 posts

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+1 received by user: 9539

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2degrees

Lifetime subscriber

#964600 10-Jan-2014 14:56

kenkeniff:
2DegreesCare: Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB

Just tried that, issue persists.

No different number, PM'd you the details.

Do you get any announcements when you make a voice call? Can you make an international voice call? Have you by any chance changed your MSISDN or ported a number in?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

kenkeniff

628 posts

Ultimate Geek
+1 received by user: 88

#964632 10-Jan-2014 15:19

Sorry my bad, had to set:

"Call Settings" > "Internet Calling Settings" > "Use Internet Calling" >

FROM: "For all calls when mobile network available" (I misread this as *unavailable)
TO: "Only for Internet Calls"

Thanks for the help.