[Snap] Traffic to Singapore Latency Spike

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Traffic to Singapore Latency Spike

smellsbad

20 posts

Geek

#141001 26-Feb-2014 18:10

Hi there

Playing World of Tanks and getting horrible ping. Started a couple of days ago. Was 140-170ms now often up to 600ms

Something change. I know it's outside your network, but figured I'd ask if there is anything that can be done anyway? Seen a couple of other similar posts where ISPs have tweaked things and got improvements.

Tracing route to worldoftanks.sg [92.223.16.54]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 10 ms 16.17.69.111.static.snap.net.nz [111.69.17.16]
3 11 ms 44 ms 14 ms 54.32.69.111.static.snap.net.nz [111.69.32.54]
4 34 ms 33 ms 54 ms 4.56.69.111.static.snap.net.nz [111.69.56.4]
5 34 ms 34 ms 34 ms 5.56.69.111.static.snap.net.nz [111.69.56.5]
6 34 ms 34 ms 41 ms ten-0-0-0-3.cor03.syd03.nsw.VOCUS.net.au [114.31.192.208]
7 34 ms 35 ms 34 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [114.31.192.105]
8 34 ms 36 ms 37 ms tengigabitethernet8-4.ult2.sydney.telstra.net [139.130.73.105]
9 38 ms 35 ms 35 ms tengige0-1-0-2.ken-core4.sydney.telstra.net [203.50.20.1]
10 51 ms 47 ms 47 ms bundle-ether10.win-core1.melbourne.telstra.net [203.50.11.13]
11 58 ms 59 ms 59 ms bundle-ether6.fli-core1.adelaide.telstra.net [203.50.11.90]
12 91 ms 89 ms 98 ms bundle-ether5.wel-core3.perth.telstra.net [203.50.11.19]
13 388 ms 391 ms 384 ms tengige0-7-0-0.pthw-core01.perth.net.reach.com [203.50.13.226]
14 473 ms 455 ms 467 ms i-0-2-0-2.istt-core02.bx.telstraglobal.net [202.84.144.142]
15 414 ms 413 ms 433 ms i-0-0-0-0.istt03.bi.telstraglobal.net [202.84.243.74]
16 478 ms * 496 ms unknown.telstraglobal.net [202.126.128.90]
17 510 ms 475 ms 456 ms xe-1-1-1.gw401.sg2.ap.equinix.com [27.111.222.107]
18 413 ms 432 ms 403 ms 27.111.214.82
19 488 ms 464 ms 440 ms wotsg1-slave-54.worldoftanks.sg [92.223.16.54]

- Smellsbad

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#995007 26-Feb-2014 18:21

Hello,

That routing is not right at all, I've raised this with our Network Engineers, will report back once its resolved.

Thanks

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

JeremyNzl

359 posts

Ultimate Geek

#996607 28-Feb-2014 19:25

Hi Ralph

This is still not fixed, Pinging 500ms to the same address atm. Used to be 170,

Can we have an eta plz

Cheers

Jeremy running snap vdsl

MarkSW

43 posts

Geek

#996617 28-Feb-2014 19:38

Hi,

Having the same issue to the same address. Have logged a ticket with support. Hop shows it going to perth then back into the centre of Oz and at Ip 203.50.9.6 the ping goes haywire.

Regards

Mark

On Snap VDSL

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#996634 28-Feb-2014 20:05

Hi All,

Sorry no update yet but I'd assume it wont be too far from a fix.

Thanks
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

MarkSW

43 posts

Geek

#998188 3-Mar-2014 14:17

Hi,

Any update?

Ping has improved but still nowhere near the 120ms that it was originally. Now sitting at 280-300ms.
I have also noted that Telstra are routing us to Singapore via Hong Kong and not via Perth as it always has been.

Regards

Amosnz

567 posts

Ultimate Geek

Lifetime subscriber

#998200 3-Mar-2014 14:39

MarkSW: Hi,

Any update? Ping has improved but still nowhere near the 120ms that it was originally. Now sitting at 280-300ms.
I have also noted that Telstra are routing us to Singapore via Hong Kong and not via Perth as it always has been.

Regards

I remember reading recently that more bandwidth has been opened up on the AJC cable and thus it may be more economic for TelstraGlobal to route you via that path. Note, 'economic' does not mean faster or lower latency, it means its an under utilized link that they can use more effectively.
http://www.computerworld.com.au/article/535824/capacity_upgrade_australia-japan_submarine_cable/

Speedtest

MattR

224 posts

Master Geek

#998865 4-Mar-2014 15:06

I raised this with both Snap and Wargaming. Something happened at just before 8:30am today that seems to have fixed it. Pings are a bit higher than the previous 140ms, but they're still under 200ms.

MarkSW

43 posts

Geek

#998881 4-Mar-2014 15:30

I have noticed this too, however the routing is still going through Hong Kong with Telstra, which is not the optimum route. As far as effiencency goes that is a fail.

Regards

Ragnor

8196 posts

Uber Geek

Trusted

#998894 4-Mar-2014 15:47

It's not the first time nor will it be the last time gamers have seen weird routing™ on Telstra/Reach upstream transit.

Snap's use of them as an upstream provider is the #1 reason I decided not to switch to them.

Usually it takes months to resolve.

MattR

224 posts

Master Geek

#998895 4-Mar-2014 15:47

The return path may be going via HKG, but the path from Snap to Wot is still via Perth.

traceroute to login.worldoftanks.asia (92.223.16.37), 30 hops max, 60 byte packets
1 router (192.168.51.1) 0.661 ms 0.452 ms 0.535 ms
2 16.17.69.111.static.snap.net.nz (111.69.17.16) 5.541 ms 6.573 ms 6.264 ms
3 54.32.69.111.static.snap.net.nz (111.69.32.54) 8.168 ms 7.952 ms 7.734 ms
4 4.56.69.111.static.snap.net.nz (111.69.56.4) 28.379 ms 31.374 ms 31.120 ms
5 5.56.69.111.static.snap.net.nz (111.69.56.5) 30.865 ms 31.511 ms 31.284 ms
6 ten-0-0-0-3.cor03.syd03.nsw.vocus.net.au (114.31.192.208) 31.065 ms 28.649 ms 30.800 ms
7 ten-1-0-0.bdr03.syd04.nsw.vocus.net.au (114.31.192.105) 28.458 ms 28.749 ms 30.468 ms
8 tengigabitethernet8-4.ult2.sydney.telstra.net (139.130.73.105) 30.247 ms 29.845 ms 29.605 ms
9 tengige0-1-0-2.ken-core4.sydney.telstra.net (203.50.20.1) 31.420 ms 30.152 ms 31.770 ms
10 bundle-ether10.win-core1.melbourne.telstra.net (203.50.11.13) 44.444 ms 46.301 ms 46.076 ms
11 bundle-ether6.fli-core1.adelaide.telstra.net (203.50.11.90) 55.275 ms 57.054 ms 56.836 ms
12 bundle-ether5.wel-core3.perth.telstra.net (203.50.11.19) 83.871 ms 85.645 ms 82.156 ms
13 203.50.9.6 (203.50.9.6) 304.368 ms 306.154 ms 305.925 ms
14 i-0-4-0-0.istt-core02.bx.telstraglobal.net (202.84.141.10) 345.112 ms i-0-2-0-2.istt-core02.bx.telstraglobal.net (202.84.144.142) 342.708 ms 343.548 ms
15 i-0-0-0-0.istt03.bi.telstraglobal.net (202.84.243.74) 345.226 ms 354.944 ms 353.288 ms
16 unknown.telstraglobal.net (202.126.128.90) 353.007 ms 352.275 ms 352.037 ms
17 xe-1-1-1.gw401.sg2.ap.equinix.com (27.111.222.107) 353.842 ms 349.262 ms 351.010 ms
18 27.111.214.82 (27.111.214.82) 172.523 ms 172.728 ms 172.907 ms
19 wotsg1-slave-37.worldoftanks.sg (92.223.16.37) 173.455 ms !X 173.184 ms !X 172.958 ms !X

MattR

224 posts

Master Geek

#998897 4-Mar-2014 15:48

Ragnor: It's not the first time nor will it be the last time gamers have seen weird routing™ on Telstra/Reach upstream transit.

Snap's use of them as an upstream provider is the #1 reason I decided not to switch to them.

Usually it takes months to resolve.

They're not using Telstra/Reach as an upstream provider. Vocus are.

Ragnor

8196 posts

Uber Geek

Trusted

#998903 4-Mar-2014 15:59

MattR:
Ragnor: It's not the first time nor will it be the last time gamers have seen weird routing™ on Telstra/Reach upstream transit.

Snap's use of them as an upstream provider is the #1 reason I decided not to switch to them.

Usually it takes months to resolve.

They're not using Telstra/Reach as an upstream provider. Vocus are.

Didn't they used to use them directly? Anyway end result is the same.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#998921 4-Mar-2014 16:18

Hi All,

Give that a go now, should be a much better route.

Thanks
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

MattR

224 posts

Master Geek

#998925 4-Mar-2014 16:29

RalphFromSnap: Hi All,

Give that a go now, should be a much better route.

Thanks
TheRalph

Same ping time, but Telecom instead of Telstra.