Awful VOIP Phone -what to do?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Awful VOIP Phone -what to do?

ADKM

860 posts

Ultimate Geek

#141012 27-Feb-2014 00:19

To anyone else on Orcon with VSDL and Voice Over IP. Is your telephone OK ?

We're finding many phone calls are just hopeless. Orcon say it'll cost another $45 a month for a 'normal'
phone (which is what we had before changing to VDSL).

Wife is furious!!! It's not every call and the caller can always hear OK, it's just this end where words are all broken
up and you can't inderstand anything. It can also just go silent for a few seconds at a time. Even at it's best audio
can be very low and muffled.

About half a dozen times this week (and much more if we had more calls, I'm sure) we've had to hang up or call back on a mobile. Its the pits and I don't think I should have to pay an extra $45/month to fix it. Orcon say this is what they have to pay Chorus, but what about the perfectly good phone we had before this ?

If I change to another ISP should I have to pay an early termination fee as I wouldn't be terminating if the phone worked properly. In fact would want to stay, as phone aside more than happy with Orcon and the internet performance.

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#995179 27-Feb-2014 00:34

It will cost Orcon more to deliver you a phone service over POTS rather than VOIP. VOIP itself has no fault and actually if using the correct codec is much better quality than POTS. Log another fault with Orcon?

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ADKM

860 posts

Ultimate Geek

#995188 27-Feb-2014 02:59

If it's better quality why does it sound worse? How do you know if you have the 'right' codec (or be expected to know)? It seems consistently worse around 8-10pm ? Is it because of high net usage at that time?

coffeebaron

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#995198 27-Feb-2014 06:41

Please post DSL line stats.
Do you have a master filter installed?

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ADKM

860 posts

Ultimate Geek

#995458 27-Feb-2014 12:47

coffeebaron: Please post DSL line stats.
Do you have a master filter installed?

The filter was installed by a telecom (or ex telecom) guy and is connected across the line where it comes into the house. Everything (phones, router) is connected to the filter output.

Logic suggests if the problem is consistently at certain times only, that must be a factor and excludes something like a codec thats in use all the time. But no-one else has said they're having the same problem.

I don't know how to get at DSL line stats to post here, but if you say how to I will.

FireEngine

1223 posts

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#995464 27-Feb-2014 12:54

ADKM: To anyone else on Orcon with VSDL and Voice Over IP. Is your telephone OK ?

We're finding many phone calls are just hopeless. Orcon say it'll cost another $45 a month for a 'normal'
phone (which is what we had before changing to VDSL).

Wife is furious!!! It's not every call and the caller can always hear OK, it's just this end where words are all broken
up and you can't inderstand anything. It can also just go silent for a few seconds at a time. Even at it's best audio
can be very low and muffled.

About half a dozen times this week (and much more if we had more calls, I'm sure) we've had to hang up or call back on a mobile. Its the pits and I don't think I should have to pay an extra $45/month to fix it. Orcon say this is what they have to pay Chorus, but what about the perfectly good phone we had before this ?

If I change to another ISP should I have to pay an early termination fee as I wouldn't be terminating if the phone worked properly. In fact would want to stay, as phone aside more than happy with Orcon and the internet performance.

PM me your account details and we will have a look. If it is directionally consistent and one-way then that all points to a handset issue.

Regards FireEngine

kornflake

409 posts

Ultimate Geek

#995788 27-Feb-2014 20:42

you will require a connection, with a minimum CIR of at lest 90 Kb symmetrical, to sustain a trouble free sip connection, running g711a/u, full stop. Higher if you want g722.

woody99

165 posts

Master Geek

#995839 27-Feb-2014 21:33

I've had the same problem all week. There's another post relating to this issue. I'm not convinced its a handset problem as you'll see network issues in the other post.

I just had to terminate a call that was useless. Caller could hear me but I could not hear the caller. Very broken - only hearing half of each sentence.

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FireEngine

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#995867 27-Feb-2014 21:57

woody99: I'm not convinced its a handset problem as you'll see network issues in the other post.

Yep but if the speaker driver in your handset is failing then that is also the symptom you would get fairly consistently.

Any kind of network issue would normally affect both sides of the audio - or be hugely pervasive across the network - which we aren't seeing.

Just seen your other post, you are posting different symptoms there to here.

Regards FireEngine

woody99

165 posts

Master Geek

#995876 27-Feb-2014 22:27

From other thread. Fairly similar methinks?

Reply # 992590 22-Feb-2014 00:13

I'm having the same issues. Voice breaking up. Only hearing half of every word spoken.

Tomorrow I will install a corded phone removing two Panasonic and Genius Cordless from the equation and see what happens. I've isolated the Panasonics so far with no change. Will do the lot tomorrow.

ronw

1222 posts

Uber Geek

#995879 27-Feb-2014 22:34

Not sure I understand you. Are you using Orcon Genius. I am a Genius user and on adsl and it works fine. I never use the Genius handset I purchased a set of three Panasonic handsets for$60.00 and use those around the house. Work fine with Genius

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woody99

165 posts

Master Geek

#995881 27-Feb-2014 22:39

ronw: Not sure I understand you. Are you using Orcon Genius. I am a Genius user and on adsl and it works fine. I never use the Genius handset I purchased a set of three Panasonic handsets for$60.00 and use those around the house. Work fine with Genius

I have Genius over ADSL - running two Panasonic handsets and the Genius handset. To make sure my issues are not related to any of the handsets or any interference on the handset frequency, I will run a corded phone off the router for a couple of days.

woody99

165 posts

Master Geek

#995882 27-Feb-2014 22:39

ronw: Not sure I understand you. Are you using Orcon Genius. I am a Genius user and on adsl and it works fine. I never use the Genius handset I purchased a set of three Panasonic handsets for$60.00 and use those around the house. Work fine with Genius

Sounddude

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#995883 27-Feb-2014 22:41

woody: What physical area in NZ are you in btw?

woody99

165 posts

Master Geek

#995884 27-Feb-2014 22:42

Sounddude: woody: What physical area in NZ are you in btw?

Pukekohe

ADKM

860 posts

Ultimate Geek

#996560 28-Feb-2014 18:08

Woody the issue you describe is exactly what I get. Didn't realise it happens on ADSL as well.

Is there any weight to the earlier suggestion on this thread about Codecs?

I beleive Orcon know about the problem as they said to me "not all our VDSL customer have this issue".
I bet one of them is Kim Dot Com !

It can't be a handset issue either as it happens on all phones (here) as well as mostly at certain times.

Why can't Orcon just say it will/won't/can't be fixed ?

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