You can't connect right now!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › You can't connect right now!

sbaird

81 posts

Master Geek

#142558 17-Mar-2014 10:54

Internet on my phone has stopped working,
Every time I try to connect it redirects to a 2Degrees site That informs me the I cant connect right now

have plenty of data left on my account, Not outside a Mobile Broadband site

Went into a 2Degrees store and they spent about 15min re-configuring the APN on my phone and then said Data may have been disabled on my account and to call the 0800 number
Called the 0800 number and explained to them the problem they made me re-enter the APN again, Still no luck so they transferred me, Got sick of waiting at this point so hung up.

Have re done the APN from http://www.2degreesmobile.co.nz/android-settings
and it still doesn't work, Don't want to have to call and enter them again

Any suggestions?

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#1007192 17-Mar-2014 11:51

PM me your MSISDN and I will have a look.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

SaltyNZ

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#1007229 17-Mar-2014 13:03

Right: the work we did last night to introduce carryover data for prepay subscribers introduced a config error that would affect Prepay Plus subscribers with a $19 Carryover Combo pack who were also receiving shared data from someone else, and who tried to use data within 2degrees coverage.

Last week we finished a multi-month project to do a system upgrade designed to catch and prevent that exact sort of error when moving changes into production, so you can imagine for yourselves how impressed I am right about now.

Operations are working to fix it as we speak. It's a simple change so it should not take too long. My sincerest apologies, and thanks for bringing it to my attention!

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Gunpula

15 posts

Geek

#1007250 17-Mar-2014 13:19

SaltyNZ: Right: the work we did last night to introduce carryover data for prepay subscribers introduced a config error that would affect Prepay Plus subscribers with a $19 Carryover Combo pack who were also receiving shared data from someone else, and who tried to use data within 2degrees coverage.

Last week we finished a multi-month project to do a system upgrade designed to catch and prevent that exact sort of error when moving changes into production, so you can imagine for yourselves how impressed I am right about now.

Operations are working to fix it as we speak. It's a simple change so it should not take too long. My sincerest apologies, and thanks for bringing it to my attention!

can you plez let us know roughly when it can fixed?

cant get online....
and got share data with my frd but his oversea not,, cant stop the sharing T_T

SaltyNZ

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#1007255 17-Mar-2014 13:26

Gunpula:
SaltyNZ: Right: the work we did last night to introduce carryover data for prepay subscribers introduced a config error that would affect Prepay Plus subscribers with a $19 Carryover Combo pack who were also receiving shared data from someone else, and who tried to use data within 2degrees coverage.

Last week we finished a multi-month project to do a system upgrade designed to catch and prevent that exact sort of error when moving changes into production, so you can imagine for yourselves how impressed I am right about now.

Operations are working to fix it as we speak. It's a simple change so it should not take too long. My sincerest apologies, and thanks for bringing it to my attention!

can you plez let us know roughly when it can fixed? cant get online....
and got share data with my frd but his oversea not,, cant stop the sharing T_T

The fix has just gone in. It can take up to about 10 minutes to take effect, but probably by now if you just try turning flight mode on and off again, it ought to be OK.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

sbaird

81 posts

Master Geek

#1007324 17-Mar-2014 14:06

Restarted and its still not working.

Gunpula

15 posts

Geek

#1007332 17-Mar-2014 14:15

SaltyNZ:
Gunpula:
SaltyNZ: Right: the work we did last night to introduce carryover data for prepay subscribers introduced a config error that would affect Prepay Plus subscribers with a $19 Carryover Combo pack who were also receiving shared data from someone else, and who tried to use data within 2degrees coverage.

Last week we finished a multi-month project to do a system upgrade designed to catch and prevent that exact sort of error when moving changes into production, so you can imagine for yourselves how impressed I am right about now.

Operations are working to fix it as we speak. It's a simple change so it should not take too long. My sincerest apologies, and thanks for bringing it to my attention!

can you plez let us know roughly when it can fixed? cant get online....
and got share data with my frd but his oversea not,, cant stop the sharing T_T

The fix has just gone in. It can take up to about 10 minutes to take effect, but probably by now if you just try turning flight mode on and off again, it ought to be OK.

no..tried that,, also turn off and on the phone, and turn off and on data,, still not working....

SaltyNZ

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#1007333 17-Mar-2014 14:26

I've asked ops to have another look. I checked that the config had been updated correctly, and it has, so it's either something else now or the system requires a bigger kick than it ought to.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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Gunpula

15 posts

Geek

#1007337 17-Mar-2014 14:35

so is it still the 2degrees side problem or our phone?
we just wait? T_T

Gunpula

15 posts

Geek

#1007338 17-Mar-2014 14:38

really needed the connection... T_T

SaltyNZ

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#1007342 17-Mar-2014 14:46

SaltyNZ: I've asked ops to have another look. I checked that the config had been updated correctly, and it has, so it's either something else now or the system requires a bigger kick than it ought to.

OK, in addition to the original problem - which was a system thing - there was also a config error when it was implemented to production. But of course that problem was masked by the first one, which stopped it from ever getting to the second one in the first place.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Gunpula

15 posts

Geek

#1007343 17-Mar-2014 14:48

which means just wait? T_T

sbaird

81 posts

Master Geek

#1007346 17-Mar-2014 14:49

SaltyNZ:
SaltyNZ: I've asked ops to have another look. I checked that the config had been updated correctly, and it has, so it's either something else now or the system requires a bigger kick than it ought to.

OK, in addition to the original problem - which was a system thing - there was also a config error when it was implemented to production. But of course that problem was masked by the first one, which stopped it from ever getting to the second one in the first place.

LOL, Never simple is it,
Any ETA on the fix for that?

Gunpula

15 posts

Geek

#1007347 17-Mar-2014 14:52

SaltyNZ:
SaltyNZ: I've asked ops to have another look. I checked that the config had been updated correctly, and it has, so it's either something else now or the system requires a bigger kick than it ought to.

OK, in addition to the original problem - which was a system thing - there was also a config error when it was implemented to production. But of course that problem was masked by the first one, which stopped it from ever getting to the second one in the first place.

if i can let my frd stop sharing date with me will it fix the problem?

SaltyNZ

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#1007356 17-Mar-2014 14:59

Gunpula:
SaltyNZ:
SaltyNZ: I've asked ops to have another look. I checked that the config had been updated correctly, and it has, so it's either something else now or the system requires a bigger kick than it ought to.

OK, in addition to the original problem - which was a system thing - there was also a config error when it was implemented to production. But of course that problem was masked by the first one, which stopped it from ever getting to the second one in the first place.

if i can let my frd stop sharing date with me will it fix the problem?

Yes, but fixing the second problem will also be pretty quick so unless it's ultra urgent, may as well just wait a little longer.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

minigopher17

281 posts

Ultimate Geek

#1007357 17-Mar-2014 15:01

SaltyNZ: Right: the work we did last night to introduce carryover data for prepay subscribers introduced a config error that would affect Prepay Plus subscribers with a $19 Carryover Combo pack who were also receiving shared data from someone else, and who tried to use data within 2degrees coverage.

Is my phone constantly asking me to "Sign into network" related to this? I ask because this only started happening this morning and I'm a prepay user with the combo who also receives shared data.

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