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4 posts

Wannabe Geek


#143463 15-Apr-2014 18:42
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Hi all,

Long time lurker, first time poster here.

I have been an Orcon customer for the past 8 years, their service has been pretty decent. However...

I have requested for a house move and I was told that my new VDSL connection should be up by Monday the 14th (was using ADSL at old place). Nothing happened, so I rang up only to find out that there are no ports available in Albany, and I will have to wait until someone moves out of the region to free up a port. 

My reaction was WTF? I thought the whole cabinetisation (sp?) that happened a few years back was supposed to solve the problem?

Anyway, I called back and spoke with another chap who suggested that I should stay on ADSL instead of VDSL as they can probably get me onto ADSL much quicker than VDSL. So I agreed. But today, got a call back from the same chap to say that there is nothing they can do as there are no ADSL ports available neither. At least this time they kept me informed.

Anyway, the question I'd like to ask, is is the ports limitation common to all ISPs? Will another ISP be able to get me connected sooner than Orcon can? Or will I just have to wait indefinitely until enough people move out of the region?

Cheers.

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  #1025756 15-Apr-2014 18:48
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"Region" is irrelevant, your copper pair(s) go to an exchange or cabinet, only that exchange or cabinet's capacity is relevant. I'm surprised to but PM me your address and I'll check it as it does sound odd and Chorus have a 14-day commit to add ports if they are required.

Oh and if another ISP claims to be able to connect you on UBA then that would go straight to the Commerce Commissioner as a non-equivalence issue....




Regards FireEngine


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  #1025795 15-Apr-2014 20:25
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"Albany" isn't very specific as you could be connected to any of the 70 or so cabinets and exchanges in that area.

Without knowing a lot more about your issue isn't not really possible to comment - you could for example simply be a port waiter waiting for an additional ISAM card to be fitted which doesn't mean there are no ports, simply that there are none free until that card is fitted.



 
 
 
 


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  #1025798 15-Apr-2014 20:38
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First bit of good news from the Chorus capability map:

Network capability:
Broadband > 20 Mbps (with the right modem and plan)
Broadband > 10 Mbps
Network upgrade scheduled:
UFB fibre up to 100 Mbps by Jul-2014

I'll run a pre-qual tomorrow....




Regards FireEngine




4 posts

Wannabe Geek


  #1025822 15-Apr-2014 21:11
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FireEngine: Broadband > 20 Mbps (with the right modem and plan)


Thanks. Looking forward to find out what i will need to get that speed. Will definitely jump on fibre too when it becomes available.

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  #1025849 15-Apr-2014 21:36
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Lots of Albany has UFB these days




Speedtest 2019-10-14


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