Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




295 posts

Ultimate Geek


#149995 7-Jul-2014 23:11
Send private message

Hi Guys, my internet connection has been awesome for the last 5 months without power resetting until today this afternoon when we lost internet connection while kids are watching netflix.
So I rebooted modem and router and could see dsl is synced about 18Mb/1Mb (down/up) adsl2. But for some reason it wont authenticate so I called Slingshot helpdesk and they suggested to reset my password and I updated my modems password. But after 3 hrs it wont authenticate. Tested different modem and having same issue. Slingshot suggested to reset port on their and I have to wait half an hour to take effect but yet again no go. So slingshot suggested to send chorus but of course this wont happen until tech is available. Sigh....

One thing I noticed earlier is that some techs are working in our neighbour and could see that they were working on exchange...

Is there anyone having this issue before? Possible tech misconfigured something on exchxnge?
Hopefully they can fix this asap as I work from home as sys ad. And reaaly relying on internet. I guess i will be using my mobile data tomorrow.

Filter this topic showing only the reply marked as answer Create new topic
2768 posts

Uber Geek

Trusted
Lifetime subscriber

  #1083826 8-Jul-2014 00:55
Send private message

Keep in close contact with the ISP.  Use your smartphone to send images of your modem config to their helpdesk rep to ensure your settings are correct.  They should be able to SEE authentication attempts on your line, whether the attempts are succeeding or failing.  If they are not seeing attempts, then Chorus will likely need to come out.

If at all possible try a different modem.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



295 posts

Ultimate Geek


  #1083827 8-Jul-2014 01:02
Send private message

I spoke with slingshot about 9pm earlier and they said they could not see any logon attempt. Also tried using another modem but no go....

I think the only good explanation would be chorus side.
Note that I could login on slingshot myaccount fine using my mobile browser.

 
 
 
 




295 posts

Ultimate Geek


  #1084109 8-Jul-2014 14:16
Send private message

guys, just spoke again with Slingshot customer service.. they told me that there is fault at chorus side and it could take days, weeks to fix the issue.
then I asked slingshot if they can adjust my bill payment as well as it could take several days that I wont have internet access.

now they told me that slingshot will never compensate as it is not their fault. it is chorus issue.. but I told them i am paying slingshot and not chorus..

is there any slingshot representative here can clarify this?

ps. slingshot customer service even mentioned that this is Wellington wide issue.. but I didnt believe that... is there a chorus representative can confirm this??



295 posts

Ultimate Geek


  #1084509 9-Jul-2014 00:30
Send private message

this is all good now. Chorus did fixed from their side and all good again.  I wonder what was the real cause of it.. Slingshot just mentioned that there is a fault on chorus side...
happy again!

1002 posts

Uber Geek

Trusted
Slingshot

  #1088414 14-Jul-2014 11:25
Send private message

Hey Chrizvi, sorry I'm a bit late to the party here. Glad you're back up and running though. We can compensate for downtime, sounds like that csr was being a bit too hardline for my liking. You mind flicking me a pm with your account number? I'd be keen to follow up.

Cheers,
Chris







Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.