Latency on MyRepublic

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Latency on MyRepublic

deadlyllama

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#169826 27-Mar-2015 09:21

Between signing up in January, and now, I've noticed latency to everything has jumped by about 20ms. The first hop (between items 1 and 2 in the traceroute below; item 1 is my router) used to be about 10ms, now it's 30ms. I'm in Whanganui. A friend, also on MyRepublic in Whanganui has seen the same increased latency.

Has anyone else seen a similar jump? What's your ping time to 101.100.136.3? (the first MyRepublic router in my traceroute)

I've had a support ticket in about this for a week or two but haven't heard anything back yet. I'm on the "Gamer" plan which is supposed to have special low-latency routing...

donald@algernon:~$ traceroute linux.citylink.co.nz

traceroute to linux.citylink.co.nz (202.8.47.148), 30 hops max, 60 byte packets

1 192.168.133.1 (192.168.133.1) 0.421 ms 0.492 ms 0.565 ms

2 101-100-136-3.myrepublic.co.nz (101.100.136.3) 29.762 ms 29.568 ms 32.338 ms

3 tengigabitethernet0-2-0-998.aknnr-rt1.fx.net.nz (131.203.224.61) 32.320 ms 32.428 ms 32.370 ms

4 * * *

5 131.203.242.26 (131.203.242.26) 32.353 ms 32.313 ms 32.425 ms

6 cdn.debian.net (202.8.47.148) 32.339 ms 30.993 ms 29.951 ms

1 | 2 | 3

47 posts

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#1269240 27-Mar-2015 20:05

I just got connected 3 days ago, so can't comment on the jump in latency, but the ping times I'm seeing are a wee bit higher than I expected from UFB after seeing some of the ping times others have shown. Up/down speeds are very good though compared to the VDSL at my old house.

I'm Christchurch based, and on the "Pure" plan. Here's my traceroute:

matt@macbookpro:~ $ traceroute linux.citylink.co.nz
traceroute to linux.citylink.co.nz (202.8.47.148), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.862 ms 1.728 ms 1.366 ms
2 101-100-136-3.myrepublic.co.nz (101.100.136.3) 19.693 ms 19.442 ms 21.013 ms
3 tengigabitethernet0-2-0-998.aknnr-rt1.fx.net.nz (131.203.224.61) 20.994 ms 20.705 ms 20.865 ms
4 tengigabitethernet0-2-0-22080413.akkin-rt2.fx.net.nz (131.203.242.25) 21.020 ms 20.722 ms 21.053 ms
5 131.203.242.26 (131.203.242.26) 20.818 ms 20.273 ms 19.673 ms
6 ak004-ftp1.clnz.net (202.8.47.148) 21.133 ms 20.781 ms 21.538 ms

On speedtest.net the lowest ping times I get are through Hamilton servers. Not sure how that works if the first hop is 21ms though.

Jase2985

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#1269243 27-Mar-2015 20:11

wow thats not good specially for fiber

im on VDSL and get 6ms to linux.citylink.co.nz

seems like the latency is internal to myrepublic

timmmay

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#1269316 27-Mar-2015 22:08

Snap fiber, Wellington. Last octet x replacement because of paranoid...

2 3 ms 6 ms 6 ms x.37.69..xstatic.snap.net.nz [111.69.37.x]
3 3 ms 2 ms 2 ms x.53.69.x.static.snap.net.nz [111.69.53.x]
4 4 ms 3 ms 5 ms peer-fx.wlg.snap.net.nz [131.203.243.50]
5 3 ms 2 ms 2 ms TenGigabitEthernet0-2-0-904.wnmur-rt1.fx.net.nz [131.203.243.49]
6 13 ms 14 ms 14 ms TenGigabitEthernet0-2-0-22080413.akkin-rt2.fx.net.nz [131.203.242.25]
7 11 ms 14 ms 14 ms 131.203.242.26
8 13 ms 13 ms 14 ms ak004-ftp1.clnz.net [202.8.47.148]

deadlyllama

1259 posts

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#1272735 29-Mar-2015 10:47

I'm guessing the latency is in their backhaul network, which probably trunks a VLAN from your house all the way to Auckland. Not a surprising network design for a new market entrant, but certainly surprising for one who advertises a "low latency with custom routing" plan.

timmmay: your obscured IP addresses are recoverable, they are d.c.b.a.snap.blah => a.b.c.d, you've deleted the A part from the DNS name and the D part from the numeric address.

timmmay

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#1272736 29-Mar-2015 10:52

deadlyllama: timmmay: your obscured IP addresses are recoverable, they are d.c.b.a.snap.blah => a.b.c.d, you've deleted the A part from the DNS name and the D part from the numeric address.

Ta. Doesn't really matter, but fixed.

LennonNZ

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#1272738 29-Mar-2015 11:00

deadlyllama: I'm guessing the latency is in their backhaul network, which probably trunks a VLAN from your house all the way to Auckland.

Yes I would guess this as well and pretty normal. but ~29ms seems quite a large latency. Auckland to Christchurch is around 16ms so 29ms (IMHO) is quite excessive.

I presume you have reported this issue to your ISP?

deadlyllama

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#1272761 29-Mar-2015 11:11

LennonNZ:
deadlyllama: I'm guessing the latency is in their backhaul network, which probably trunks a VLAN from your house all the way to Auckland.

Yes I would guess this as well and pretty normal. but ~29ms seems quite a large latency. Auckland to Christchurch is around 16ms so 29ms (IMHO) is quite excessive.

I presume you have reported this issue to your ISP?

Yeah, told them a couple of weeks ago. My smokeping broke in late January so I know I used to have a 10ms ping to Auckland, and now have 30ms, but don't know exactly when it changed.

The fun of layer 2 all the way to Auckland is that you can't traceroute it. I imagine the latency is probably inside the network of whoever they're using for backhaul -- I'm guessing FX.

Mighty Ape

Shop now on Mighty Ape (affiliate link).

toejam316

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#1272777 29-Mar-2015 11:52

Just ran a test myself.

Tracing route to linux.citylink.co.nz [202.8.47.148]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]

2 6 ms 5 ms 4 ms 101-100-136-3.myrepublic.co.nz [101.100.136.3]

3 5 ms 5 ms 4 ms TenGigabitEthernet0-2-0-998.aknnr-rt1.fx.net.nz

[131.203.224.61]

4 7 ms 5 ms 6 ms TenGigabitEthernet0-2-0-22080413.akkin-rt2.fx.ne

t.nz [131.203.242.25]

5 6 ms 6 ms 6 ms 131.203.242.26

6 6 ms 6 ms 6 ms ak004-ftp1.clnz.net [202.8.47.148]

Trace complete.

Seems okay to me, although I've got a static IP assigned, so that might change things if you don't.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

deadlyllama

1259 posts

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#1272784 29-Mar-2015 12:09

toejam316: Just ran a test myself.

Tracing route to linux.citylink.co.nz [202.8.47.148]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]

2 6 ms 5 ms 4 ms 101-100-136-3.myrepublic.co.nz [101.100.136.3]

3 5 ms 5 ms 4 ms TenGigabitEthernet0-2-0-998.aknnr-rt1.fx.net.nz
[131.203.224.61]

4 7 ms 5 ms 6 ms TenGigabitEthernet0-2-0-22080413.akkin-rt2.fx.ne
t.nz [131.203.242.25]

5 6 ms 6 ms 6 ms 131.203.242.26

6 6 ms 6 ms 6 ms ak004-ftp1.clnz.net [202.8.47.148]

Trace complete.

Seems okay to me, although I've got a static IP assigned, so that might change things if you don't.

What city are you in? I also have a static IP.

k1w1k1d

1493 posts

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#1272837 29-Mar-2015 13:35

From Christchurch. On PURE plan. Not a static IP.

1    <1 ms    <1 ms    <1 ms router.asus.com [192.168.1.1]
2    18 ms    19 ms    19 ms 101-100-136-3.myrepublic.co.nz [101.100.136.3]
3    19 ms    18 ms    19 ms TenGigabitEthernet0-2-0-998.aknnr-rt1.fx.net.nz[131.203.224.61]
4    18 ms    19 ms    18 ms TenGigabitEthernet0-2-0-22080413.akkin-rt2.fx.net.nz [131.203.242.25]
5    19 ms    19 ms    19 ms 131.203.242.26
6    20 ms    20 ms    20 ms ak004-ftp1.clnz.net [202.8.47.148]

toejam316

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#1272843 29-Mar-2015 14:00

deadlyllama:

What city are you in? I also have a static IP.

Te Awamutu, sorry, forgot to mention that.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

SCM

459 posts

Ultimate Geek

#1272971 29-Mar-2015 16:54

Snap fiber Dunedin...

Tracing route to linux.citylink.co.nz [202.8.47.148]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [192.168.178.1]
2     1 ms     1 ms     1 ms 205.9.69.111.static.snap.net.nz [111.69.9.205]
3     1 ms     1 ms     1 ms 206.9.69.111.static.snap.net.nz [111.69.9.206]
4    11 ms    11 ms    10 ms peer-fx.wlg.snap.net.nz [131.203.243.50]
5    10 ms    10 ms    10 ms TenGigabitEthernet0-2-0-904.wnmur-rt1.fx.net.nz [131.203.243.49]
6    19 ms    19 ms    19 ms TenGigabitEthernet0-2-0-22080413.akkin-rt2.fx.ne t.nz [131.203.242.25]
7    19 ms    19 ms    19 ms 131.203.242.26
8    19 ms    19 ms    19 ms ak004-ftp1.clnz.net [202.8.47.148]

pchs

184 posts

Master Geek

#1272997 29-Mar-2015 17:34

deadlyllama: I'm guessing the latency is in their backhaul network, which probably trunks a VLAN from your house all the way to Auckland. Not a surprising network design for a new market entrant, but certainly surprising for one who advertises a "low latency with custom routing" plan.

timmmay: your obscured IP addresses are recoverable, they are d.c.b.a.snap.blah => a.b.c.d, you've deleted the A part from the DNS name and the D part from the numeric address.

They are buying their backhaul network from FX/Vocus, but FX/Vocus don't have fibre in New Plymouth, so more than likely over the back of Spark or Vodafone fibre then Vocus, so a few networks to go over, however it does not explain the very high latency which is higher than my Wellington to Sydney latency on Snap. The only explanation is that they are hair pinning via something like Christchurch, or they just have a very badly configured MPLS network or high congestion.

The "low latency with custom routing" has never been justified even after asking on Geekzone. I have not seen a single example of My Republic having lower latency than any other ISP, they default all the international out Vocus so they wont be any different from Vodafone/Slingshot etc (although both those 2 are building their own international at the moment)

kiwikiwi

455 posts

Ultimate Geek

#1273020 29-Mar-2015 18:25

Orcon in Whangarei 100/50

Something ain't right.
C:\Users\Kiwi>tracert linux.citylink.co.nz

Tracing route to linux.citylink.co.nz [202.8.47.148]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 22 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3 4 ms 4 ms 4 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 4 ms 4 ms 4 ms ge-0-3-0-0.cre1.sky.orcon.net.nz [121.98.9.10]
5 4 ms 4 ms 4 ms citylink-corp-ak030-rt1.ape.nzix.net [192.203.15
4.147]
6 4 ms 4 ms 4 ms ak004-ftp1.clnz.net [202.8.47.148]

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

deadlyllama

1259 posts

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#1273036 29-Mar-2015 19:45

pchs:
deadlyllama: I'm guessing the latency is in their backhaul network, which probably trunks a VLAN from your house all the way to Auckland. Not a surprising network design for a new market entrant, but certainly surprising for one who advertises a "low latency with custom routing" plan.

timmmay: your obscured IP addresses are recoverable, they are d.c.b.a.snap.blah => a.b.c.d, you've deleted the A part from the DNS name and the D part from the numeric address.

They are buying their backhaul network from FX/Vocus, but FX/Vocus don't have fibre in New Plymouth, so more than likely over the back of Spark or Vodafone fibre then Vocus, so a few networks to go over, however it does not explain the very high latency which is higher than my Wellington to Sydney latency on Snap. The only explanation is that they are hair pinning via something like Christchurch, or they just have a very badly configured MPLS network or high congestion.

The "low latency with custom routing" has never been justified even after asking on Geekzone. I have not seen a single example of My Republic having lower latency than any other ISP, they default all the international out Vocus so they wont be any different from Vodafone/Slingshot etc (although both those 2 are building their own international at the moment)

I imagine we'd see packetloss or jitter if their backhaul was congested, but we don't. In fact, the connection has been great, once the initial bugs were ironed out (ONT ATA ports on UFF... don't get me started). So the traffic will be taking a fairly tortuous route to get to Auckland. Via Christchurch sounds quite likely. In mid January, it didn't -- my first hop was 10ms.

I didn't pay the extra for "Gamer" because I believed in this "low latency with custom routing" thing, but I do feel it gives me the right to complain quite loudly when the latency is bad. They can't come back and say "that's just how it is" if latency is supposed to be a selling point.

1 | 2 | 3