[Snap] VOIP Connectivity - am I connected?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] VOIP Connectivity - am I connected?

nzkiwiman

2585 posts

Uber Geek

Subscriber

#175654 7-Jul-2015 14:04

Had the family phone with Snap ever since I migrated to Snap from Orcon
Last week I got Fibre installed and in the process was going to be moved from a copper connection to a VOIP connection (Snap Plus)

When the technicians from Chorus installed the ONT, they also installed a "voice box" (it simply has Voice written on it in pencil) next to the ONT and connected a RJ11 cable from port 2 to phone 1 on the FritzBox. There is a picture of this voicebox in this thread http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=174970

The home phone (a cordless Uniden) is plugged into the same BT jack with Dynalink filter as it has been ever since I got ADSL with Orcon in 2005
The old corded phone upstairs is also connected in the same way to a BT jack
Both of these phones ring when an outside number rings, and allow us to make calls - just as if we never had Fibre installed

When I called Snap just after the Fibre had been connected, the person on the other end said that the landline had to be "ported" after the fibre connection was confirmed as installed and was surprised that the phone worked.

On Monday I received a text message from Snap advising everything had been setup and I assumed when I got home that the phones would no longer work
I was however incorrect - they worked exactly has they had

My question is
Am I still using the copper network for my phone calls
Or has this extra box allowed me to retain the use of the BT jacks in the house but my calls are going out over VOIP
- I guess I could confirm this by turning off the ONT box and seeing if the phone still works

Jase2985

13466 posts

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ID Verified

Lifetime subscriber

#1338556 7-Jul-2015 14:30

lol

pretty sure for snap there should be nothing from the ONT to the router

you should just be able to plug your phone into the voice port on the router and away you go (given its been setup on their end and yours)

i may be wrong though

also remove the line filters, they are no longer needed.

ubergeeknz

3344 posts

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Trusted

Vocus

#1338559 7-Jul-2015 14:33

Sounds like they have connected this "Voice" port up to your home copper wiring, so that the phone service provided by the Fritz!box is available throughout your house. AKA the proper way to install it. If you want to make sure, just disconnect the cable between the Fritz and this "voice" port, see what happens to your phones.

fe31nz

1233 posts

Uber Geek

#1338855 7-Jul-2015 19:26

When I went on to fibre, as soon as I had the connection working on the fibre, I tried plugging a phone into the old copper line and did not get dialtone. But when I plugged the phone on to the FritzBox it worked. So I thought that Snap must have some software that saw my initial connection and changed to phone over to VOIP automatically, as I had not told them the fibre install had been completed, and I had called them on the old copper earlier that day and it was working then.

Of course, it could be that Chorus/Downer simply did not connect the old copper up properly for me. I have one of those little boxes, but in my case the old phone line was cut where it used to come into the house at the eaves and connected to some new copper that was installed along the same route as the fibre down to the ETP and then on into the house to terminate at one of those little boxes. With the house wiring isolated by the cut at the eaves, the old DSL and phone jacks on the wall were left alone still connected to the house wiring, and I just plugged the FON1 port of the FritzBox into the old phone jack and the house phones worked. If I wanted to go back to using the copper for the phones again, I would need to connect the new little box across to that same old phone jack. And if I wanted ADSL or VDSL, I would have to remove my master splitter from where it is in the wiring down from the eaves and put it in the house wiring in the right place for the new connection. But since I have never actually had the new copper from the little box to the ETP and up to the eaves working, I do not know if it was installed correctly and that could be why the phone did not work on the copper after the install was complete.