Chorus say yes to fibre 2degrees says no

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Chorus say yes to fibre 2degrees says no

bjorn

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#180496 11-Sep-2015 09:30

Currently trying to get my brother setup with a UFB connection. Called 2d and requested a UFB connection all was well until they called back the next day saying fibre wasn't available in the area.

The Chorus map clearly shows his whole street UFB ready so what's going on?

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Networkn
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#1385446 11-Sep-2015 09:47

Chorus Maps are indicative only.

lxsw20

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#1385450 11-Sep-2015 09:52

Try another provider.

Behodar

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#1385451 11-Sep-2015 09:53

There can also be a delay between Chorus and ISPs. Spark is also showing that street as unavailable so maybe give it a week or two.

bjorn

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#1385501 11-Sep-2015 10:47

So its live? ISPs just don't have the updated info yet?

Behodar

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#1385503 11-Sep-2015 10:48

It could be live. Ask your ISP to run a manual check.

toejam316

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#1385842 11-Sep-2015 18:12

There's a time-delay between completion of works and third parties becoming aware. And oddly enough, the Chorus provided maps seem to be more on the ball than RSPs.

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2degreesCare

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#1385946 11-Sep-2015 21:45

Hi Bjorn, the Chorus Fibre ordering systems ISP's use to order fibre is separate from the mapping system and can sometimes show conflicting information. While this is not common there are further checks we need to do with Chorus to confirm the availability of Fibre. Can you please message us your account details so we have this investigated further and we will update you on what we find.

Many thanks,

Jamison

DarkShadow

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#1386016 12-Sep-2015 00:04

networkn: Chorus Maps are indicative only.

That Chorus Map is actually the best source of data, it's better than the internal data ISPs have access to.

kamicrazy

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#1386670 13-Sep-2015 16:10

I ordered fibre for my business in a MDU in a town centre.

The whole town centre had UFB available for months but when I called several RSP's they all told me no they can't install fibre at the address.

I had to battle my way through several layers until I called Chorus directly themselves to tell Spark that fibre is indeed available at the location.

The truth is only Chorus knows exactly if its available or not.

bjorn

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#1387732 15-Sep-2015 11:08

2degreesCare: Hi Bjorn, the Chorus Fibre ordering systems ISP's use to order fibre is separate from the mapping system and can sometimes show conflicting information. While this is not common there are further checks we need to do with Chorus to confirm the availability of Fibre. Can you please message us your account details so we have this investigated further and we will update you on what we find.

Many thanks,

Jamison

Hi Jamison,

I sent you a PM in the weekend.

Thanks

Bjorn

DarthKermit

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#1387735 15-Sep-2015 11:10

Not all ISPs have a handover agreement with Chorus in all areas.

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bjorn

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#1387738 15-Sep-2015 11:13

DarthKermit: Not all ISPs have a handover agreement with Chorus in all areas.

Correct, however 2D do in my area.

graemeh

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#1387748 15-Sep-2015 11:15

kamicrazy: The truth is only Chorus knows exactly if its available or not.

Sometimes even Chorus don't know and they must send someone on-site to check.

bjorn

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#1389044 17-Sep-2015 13:28

2degreesCare: Hi Bjorn, the Chorus Fibre ordering systems ISP's use to order fibre is separate from the mapping system and can sometimes show conflicting information. While this is not common there are further checks we need to do with Chorus to confirm the availability of Fibre. Can you please message us your account details so we have this investigated further and we will update you on what we find.

Many thanks,

Jamison

Still waiting for a reply to that PM I sent you on the 12th....

Coil

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#1389045 17-Sep-2015 13:30

I was thinking it might have been an area that 2Deg doesnt serve. Does another ISP checker say you can get it?

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