Loud echo when using 2 degrees mobile to landline

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Loud echo when using 2 degrees mobile to landline

Hiamie

354 posts

Ultimate Geek

#189006 13-Dec-2015 16:21

For the last 2 to 3 weeks (was all good before this), a friend on 2Degree Mobile (was ported a couple of years ago from Telecom 027) (Handset is a Samsung S4) is having a problem and has asked me for help. Her problem is she hears her own voice back about half a second delayed when she talks on her mobile.

I did some testing such as... Changed settings to Auto 3G/2G (was on Auto 4G), and I called both my landline (Parnell landline, with handset in Parnell also) and another mobile (Spark) and put her SIM in an older alternative handset (a Vodafone model 858Smart - non 4G). In all cases the loud echo (as loud as the person she is talking to!) is there. With the call to the Spark mobile the echo was not so obvious, but was still there.

The problem is not location dependent either, as it occurs at my home and at her work in Ellerslie.

I had a quick Google search to see if this is a known problem, but I found nothing.

Has anyone got any suggestions or advice before we lodge a fault with 2Degrees?

keewee01

1737 posts

Uber Geek

Trusted

#1449754 13-Dec-2015 18:25

I get something similar, but I am on Spark with that particular phone. Usually I am close to hills when I notice it so always assumed it was some sort of signal bounce.

PeebZ

42 posts

Geek

#1449756 13-Dec-2015 18:44

By any change your friend is using a custom cover? Which could be covering the Noise Suppression microphone?
If using a case cover, removing it fix the issue?
In the dialler screen I believe there is a noise suppression enhancement button as well..try toggling that.
Also you could turn down the in call volume

rhy7s

625 posts

Ultimate Geek

#1449757 13-Dec-2015 18:49

I've been having the same issue over the same sort of period on 2degrees with a 1st gen Moto G.

Hiamie

354 posts

Ultimate Geek

#1449792 13-Dec-2015 19:51

PeebZ: By any change your friend is using a custom cover? Which could be covering the Noise Suppression microphone?
If using a case cover, removing it fix the issue?
In the dialler screen I believe there is a noise suppression enhancement button as well..try toggling that.
Also you could turn down the in call volume

Thanks for that. However, the problem also exists on a different mobile, without a cover, that's not the problem. Additionally, no settings have been changed.
Thanks anyway :)

Hiamie

354 posts

Ultimate Geek

#1449793 13-Dec-2015 19:53

rhy7s: I've been having the same issue over the same sort of period on 2degrees with a 1st gen Moto G.

Nice to know we aren't alone. I wonder how many others are "in the 'echo' club"!!?

Athlonite

1828 posts

Uber Geek
Inactive user

#1449857 13-Dec-2015 21:43

It could be the person they are ringing has them on speaker I get that as does my son

Hiamie

354 posts

Ultimate Geek

#1450015 14-Dec-2015 09:45

Athlonite: It could be the person they are ringing has them on speaker I get that as does my son

Thanks for that, but no, I was careful to keep my distance from the other phone and avoid using the speakerphone, as I know this can be a cause of echoing.
Thanks for the suggestion.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1450027 14-Dec-2015 10:06

keewee01: I get something similar, but I am on Spark with that particular phone. Usually I am close to hills when I notice it so always assumed it was some sort of signal bounce.

Simply not possible.

Echo can (really) only occur at two points in a modern phone network - when D/A conversion occurs, or when a speaker is lo loud at the other end that it actually loops back.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1450074 14-Dec-2015 11:41

Hi, can you please PM us the details of the calls including -

Your number and 4 digit PIN for authentication
The number you were calling
Time/date

Thanks
^POB