I have been an Orcon customer for a long time now on DSL and want to get fibre UFB.
I tried online but the system is broken, as an existing customer it just takes you back to your account page and I cannot see how to request UFB.
I called the call centre (Phillipines) and was assured that someone from Sales would call me back on my mobile next day - this never happened.
I called the call centre again a few days later (eventually ended up talking to Sales in NZ I think) and was assured that this was now logged and I would shortly receive an email confirmation - this never happened.
Is my only realistic option going to be to select a new ISP in order to get UFB at my residence?
I am really surprised for what should be a simple request for what must be a common process these days to just result in a total lack of response or action from Orcon.
Does anyone have any suggestion on how to make this happen or should I just cut my losses and move on to a new ISP?
Thanks in advance fron any help.