Moved house a couple of weeks ago, and as soon as I had signed the lease (24 days ago) I placed an order for broadband to be installed. With all the holidays I was ok with the install date of 11 January given then, but the 11th came, and the technician turned up, found a fault with our line and apparently it needs to be replaced.

Ok, cool, so you'd think that chorus would give 2Degrees a time frame for the repair? No.

You think 2Degrees would try and find out that time frame for their customer? No, just a "please call back between 8.30 and 4". Have you tried calling your call centre during the day? I did, 4 times, 20 minutes on hold , and on one occasion, my phone died before you picked up....

I miss the days when Snap cared. 18 days without internet is taking its toll.... Hopefully I can get through tomorrow so your team can call chorus and ask for a new install date.... #isitthathard