I started the process in December to get Fibre installed, got all the consents sorted and so on.
1st Issue :
Scoping, they guy showed up earlier than the allotted time, did what ever he was doing, and then left a slip of paper with my flat mate with unintelligible gibberish written on it, and mumbled something about the 9th of February.
Shortly after i receive 2 Emails and a Text saying that my Fibre install will be rapidly approaching on the 9th February. All good. Be home all day, some one will be there/contact after 9AM, yadayada.
2nd Issue :
2nd February, guys come out to lay the conduit (red plastic hose/tube), dig 3 holes in my drive, dig up neighbors patch of grass, and manage to bust my water mains early/mid morning.
Water wasnt back on till nearly 10pm.
9th February, i still have 3 half filled in holes in my drive, neighbors grass is still tore up, and there is a pile a asphalt at the end of the drive way.
Neighbor was assured they would be back to fix the grass, and i assumed the driveway.
3rd Issue :
9th February, taken the day off work, no-one shows up all day. No calls, no texts, no email.
Call Orcon to find out whats going on. On hold for 1-1/2 hrs waiting to be connected, finally give in and request a call back.
Still in a curious mood, i call again, this time get an answer. " Looks like your connection date is today, we're not sure why no-one showed up. Will lodge a request with your local Fibre install company (UFF) and see whats going on"
10th February, take another day off work, Receive a call back at 8:15am, gives me the same answer as previous call, and says someone will be in contact from UFF.
Dont hear anything from anyone all day. Just called again, and am told that it can take upto 48hrs to get a reply from UFF....
Really, thats the best you can do?
Every time i seem to have a problem with Orcon, it's about a connection, otherwise 99.99% of the time my internet is flawless.