2 Degrees Technical Support

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cshwone

1070 posts

Uber Geek

#192099 26-Feb-2016 16:27

Just moved to Masterton and had signed up for 2 degrees 100/20 UFB (ONT already in property). The process was relatively painless and I looked forward to a connection faster than anything i have had before. Over the last week i can only applaud the patience and perseverance of the various support staff I spoke to. Speedtests around NZ were giving me a maximum of 50 Mb down and always 20 Mb up.

Eventually, I was quizzed about my laptop which is a 5 year old Samsung R540 and it was suggested that I try a newer laptop. Plugged in my daughters Laptop to the LAN and bang 100 Mb straight away. So there was never a problem actually.

So once again thanks for your patience guys at 2 degrees.

(further investigation seems to indicate that the Network adaptor - Marvell-Yukon 88E8040 family is quite capable but that manufacturers have limited it's throughput !!!) If anyone knows how to solve that I would be most appreciative.

Cheers,

Wilko

60 posts

Master Geek

#1500328 27-Feb-2016 12:30

I must agree with the good support by 2 Degrees. I moved house this week, and at the same time changed from Spark to 2 Degrees including changing to VOIP and keeping my old phone number. The new house was wired for vodafone cable, not copper. 2 Degrees couldn't have been better - they kept me informed of the date and process beforehand, and the Chorus technician spent over 3 hours both at the house and exchange to get things up and running.

A big thanks to both 2 Degrees and Chorus.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1501525 29-Feb-2016 14:58

Hey guys,

Thanks heaps for your feedback, we are glad you've had an awesome experience with us and chosen to express it :)

I've passed this on to the Broadband Helpdesk and Broadband Provisioning teams

Thanks again,

Ralph ^JOB

UncleArthur

197 posts

Master Geek

#1506313 5-Mar-2016 00:12

I had an excellent 2degrees support experience the other day.

Sometime ago, I had recabled my core switch and accidentally had patched my router into a port which was configured for 100Mb/s rather than 1Gb/s.

I was on 100/20 UFB, so didn't notice - no harm no foul.

Then a while back I requested an upgrade to 200/20.

I got a on my cell while at work a bit later from someone saying the change had been done.

When I got home, I didn't notice any speed change (as I had my core switch set for 100mb/s still on that port ----- silly me)

Incorrectly suspecting something had gone wrong with the change, I called support to enquire, the tech advised me that the change had been done, but he would double check and get back to me.

The next day, I got a call on my cell from the tech, he said he had investigated the issue, and had remote connected to my router as part of the investigation, he advised that it appeared that my switch upstream from the router was either only 100mb/s or had it's port configured for 100mb/s..... spot on the money (slightly embarrassed, but that's ok).

When I got home, reconfigured the port for 1Gb/s and vola, speed suddenly as expected. Thanks 2D, I'm glad only one of us was having an off day :-D

xor

73 posts

Master Geek

#1527856 7-Apr-2016 18:38

How long are the que times during the day? Was on hold for around 20 minutes before giving up and figuring it out myself

Wilko

60 posts

Master Geek

#1527973 7-Apr-2016 20:39

xor:

How long are the que times during the day? Was on hold for around 20 minutes before giving up and figuring it out myself

I phoned the help desk this afternoon, and was on hold for about 3 or 4 minutes. Can't complain about that.