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Topic # 193830 25-Mar-2016 18:27
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Hi all, greeting from newcomer here.

 

I have been having connection issue with Slingshot UFB.

 

When first I moved to Slingshot UFB (30 MBps) it was all good, no issue and happy with it. December last year I checked Slingshot page, seem they did not have 30 MBps anymore and the 100 Mbps cost pretty much the same as the 30 Mbps when I joined so its no brainer I requested to be upgraded to 100 Mbps. The process itself seem to be taking months and I had to keep calling to request for updates.

 

Around February last month my connection suddenly just died, after few calling to Helpdesk I got the connection back by moving the cable on the ONT side from GE1 to GE2. I'm guessing that in order for me to be connected to the 100Mbps Chorus has to make some change to the ONT. At this stage the connection still in 30Mbps when I checked with Speedtest.net or linetest.nz (Im eventually get 100Mbps when I try to investigated myself and rebooting the ONT and router). However this is the start I'm having unstable connection issues.

 

What I'm currently experiencing now sometimes pages seem does not load at all, Internet browser show that 'Waiting from site....' and it stay like this until it timed out. I noticed this happen alot on HTTPS connection. I used Hotmail alot, when I opened www.hotmail.com it will load the page however as soon I login to hotmail, I experienced this issue and eventually show error "Secure Connection Failed". This seem the same with Facebook, Evernote and many other sites as well. However if I opened other site for example www.google.com it will open alright and I can search anything to confirm my connection is alive. I reported this to Slingshot but so far nothing works, I was asked to do Slingshot full throughput test which reporting all is good. I noticed during testing on speedtest.net or linetest.nz, the upload test very often timed out. I experienced this issue as well on my Playstations, iphones, and ipads. This issue happen alot but intermittent, after experiencing this issue if I waiting few minutes sometimes I can login to Hotmail fine.

 

Troubleshooting I have done

 

Rebooting my router, ONT, computers, many times.

 

Set DNS to Slingshot DNS or Google DNS

 

Re-plugging all cables

 

Test my PC to use tether connection from mobile phone 4G seem I don't have this issue (however I only test connecting for 1 hour)

 

 

 

Devices I have, 3 Ubuntu Linux PCs, 1 Macbook Pro, 1 Windows work laptop, 2 iPads, 2 iPhones, Playstations 3&4. So far I noticed the issue alot on the Ubuntu Linux PCs.

 

 

 

Any advices really welcome, I have going back and forth to Slingshot helpdesk and emails but seem not helping.. most of time I was asked to repeat the generic testing. If require more information I'm more than happy to provide. Thank you.

 

 

 

Edit adding notes from automatic respond:

 

 

 

  • you have reset your modem and router - I have rebooted my ONT and router many times
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap - I have check and ensure nothing downloading and I'm on unlimited connection. This issue was not there when I was initially on 30Mpbs.
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing  - Yes I'm using wired connection.
  • you read this topic and follow the instructions there. - I have read but unsure how applicable as I'm currently on UFB, not DSL connection.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

 

 

  • Your ISP and plan - Slingshot 100Mbps Fibre connection unlimited
  • Type of connection (ADSL, ADSL2, VDSL) - Fibre
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) - How do I get this? I'm using the Slingshot provided Broadcom router supplied when I joined Fibre
  • Your general location (or street) - Sunnynook
  • If you are rural or urban - Urban
  • If you know your connection is to an exchange, cabinet or conklin - I have no idea
  • If your connection is to a ULL or wholesale service  - I have no idea
  • If you have done an isolation test as per the link above - None as I'm on Fibre instead of DSL

I have also tried to change cables to ensure it is not the cable problem.


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  Reply # 1519773 25-Mar-2016 18:27
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1519799 25-Mar-2016 19:43
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Do you have the TP150 router ? http://www.energyimports.co.nz/products.html  Log a fault with the helpdesk and ask to be changed over to an NF4V, http://www.netcommwireless.com/product/vdsl/nf4v the TP150 is, well less than great.




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Geek
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  Reply # 1519890 25-Mar-2016 22:04
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Hi Noroad thank you for replying.

 

Yes, I just checked at the back of the router it says Model: TriplePlay150 (TP150). It was working fine before though until when the internet died and was restored by connecting to different ONT port.

 

I do have another router as well Asus RT-AC87U which I was using before move to Fibre. The Asus does not seem to have SIP functionality which TP150 has for my home landline when I moved to UFB.


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  Reply # 1519902 25-Mar-2016 23:57
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TruenoAE86:

 

 

 

I do have another router as well Asus RT-AC87U which I was using before move to Fibre. The Asus does not seem to have SIP functionality which TP150 has for my home landline when I moved to UFB.

 

 

 

 

You can put the TP150 behind the Asus router and just use it for the SIP port. Give it a try.




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Geek
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  Reply # 1519908 26-Mar-2016 01:54
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noroad:

 

You can put the TP150 behind the Asus router and just use it for the SIP port. Give it a try.

 

 

 

 

I just managed to setup my Asus router to connect to Slingshot Fibre (Thank you for the information in GeekZone as well : http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=160038&page_no=2)

 

I will monitor this few days and hopefully its really the TP150 the culprit.

 

Yes thats what I'm thinking to do next. Probably will do tomorrow as the ONT is in Garage and my router is upstair (I got ethernet cable running outside my house.. looks ugly but it does the job :) ). Probably i will use the ethernet over powerline so I can keep TP150 closer to ONT.

 

 

 

Thank you for the suggestion Noroad. Will see how it goes this few days.


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  Reply # 1520094 26-Mar-2016 18:09
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It's interesting they provisioned a 2nd connection (which will be the 2nd ONT port). I'm not quite sure why this would be done.

 

 




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  Reply # 1522118 29-Mar-2016 10:52
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noroad:

Do you have the TP150 router ? http://www.energyimports.co.nz/products.html  Log a fault with the helpdesk and ask to be changed over to an NF4V, http://www.netcommwireless.com/product/vdsl/nf4v the TP150 is, well less than great.



Thank you for this reply Noroad. After I replaced T150 with Asus I don't experience the issue anymore. The Asus RT-AC87U also perform much much better, I tested with speedtest.net and I received Download 100.21 Mb/s and upload 21.10 Mb/s. Login and navigating in Hotmail or other HTTPS site has no timed out issue at all.

sbiddle:

It's interesting they provisioned a 2nd connection (which will be the 2nd ONT port). I'm not quite sure why this would be done.



Yeah and no one contacted me at all to inform this has been done. Slingshot agent told me when Chorus done the update on the ONT they will contact me to inform to just FYI the change has been done. I was out of internet for few days due to this. I didn't expect the port changing as well when I'm just upgrading from 30Mbps to 100Mbps.


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