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996 posts

Ultimate Geek

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#195004 2-Apr-2016 15:22
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Anyone besides me getting really poor speeds on gmail / google connections?  Using the ISP's DNS, so any load balancing / caching should be active (if they provide this).


For example, here is a traceroute to Facebook (good response times:)


$ traceroute
traceroute to (, 64 hops max, 52 byte packets
 1  (192.168.X.1)  1.127 ms  0.773 ms  0.750 ms
 2  * * *
 3 (  13.722 ms  11.903 ms  11.892 ms
 4 (  12.301 ms  11.695 ms  11.824 ms
 5 (  35.235 ms  35.940 ms  37.870 ms
 6 (  34.273 ms  36.707 ms  36.890 ms
 7 (  35.436 ms (  37.618 ms (  36.223 ms
 8 (  35.524 ms (  34.385 ms (  37.434 ms
 9 (  35.679 ms  36.493 ms  35.858 ms


and here is a traceroute to GMail (


$ traceroute
traceroute to (, 64 hops max, 52 byte packets
 1  (192.168.X.1)  4.168 ms  0.914 ms  0.741 ms
 2  * * *
 3 (  12.945 ms  13.242 ms  11.989 ms
 4 (  12.425 ms  13.491 ms  11.791 ms
 5 (  71.124 ms  37.347 ms  39.866 ms
 6 (  35.744 ms  36.351 ms  35.827 ms
 7 (  246.337 ms (  254.100 ms  253.390 ms
 8  * * *
 9  * (  303.192 ms  1851.616 ms


"1851.616ms" - come on, that can't be "normal", surely??


So, what's happening between hopes 6 & 7 on my Gmail trace?


Currently, gmail is basically unusable.


Have tried a router reboot just on the off chance that it was something local.  It isn't as far as I can tell...



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5828 posts

Uber Geek

Lifetime subscriber

  #1524628 2-Apr-2016 15:22
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.


If you are posting regarding DSL speeds please check that


  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:


  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.


A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.


I recommend you read these two blog posts:


I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

996 posts

Ultimate Geek

Lifetime subscriber

  #1524636 2-Apr-2016 15:24
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For Peter Reader's benefit (amongst others), I should add "UFB connection @ 100/20Mbs".


109 posts

Master Geek

  #1524683 2-Apr-2016 16:16
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It has been happening for a while. On my iPhone Etc it is super slow.
I haven't done any diagnosis though.
Maybe Truenet need to do some comparisons....

2161 posts

Uber Geek


  #1524701 2-Apr-2016 17:05
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I've also noticed this.  I put it down to the bad weather putting everyone inside watching netflix or something.  Youtube is still playable although some of the page content can take a moment to appear

996 posts

Ultimate Geek

Lifetime subscriber

  #1524743 2-Apr-2016 18:44
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It's being fairly uneven - sometimes works fine; othertimes not so much.  I guess someone, somewhere, is having bandwidth issues...

1527 posts

Uber Geek

  #1524747 2-Apr-2016 18:46
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Same problem using Google DNS as well, Orcon DNS is/was horrific some websites don't connect.

3344 posts

Uber Geek


  #1524753 2-Apr-2016 18:49
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Hi All ... don't know what the exact problem is at this stage but it's being looked into by our engineers.


When I hear back I'll post an update - thanks all for your patience.


1124 posts

Uber Geek


  #1524754 2-Apr-2016 18:50
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Well for a comparison, here is a trace done from Wellington on Bigpipe 200/20 UFB:




Tracing route to []
over a maximum of 30 hops:


1 <1 ms <1 ms <1 ms
2 11 ms 11 ms 11 ms
3 14 ms 11 ms 10 ms
4 12 ms 11 ms 11 ms
5 11 ms 11 ms 12 ms []
6 12 ms 10 ms 11 ms []
7 36 ms 38 ms 39 ms []
8 35 ms 35 ms 39 ms []
9 36 ms 37 ms 39 ms []
10 36 ms 38 ms 35 ms
11 37 ms 39 ms 38 ms
12 36 ms 39 ms 39 ms []


Trace complete.




So something is going horribly wrong for you :(

109 posts

Master Geek

  #1524756 2-Apr-2016 18:57
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Just did a traceroute-


Traceroute has started…




traceroute to (, 64 hops max, 72 byte packets


1  orcon.home (  1.329 ms  1.007 ms  1.054 ms


2 (  10.812 ms  9.137 ms  9.247 ms


3 (  5.090 ms  5.000 ms  5.063 ms


4 (  5.496 ms  5.299 ms  5.161 ms


5 (  29.653 ms  28.273 ms  28.341 ms


6 (  28.198 ms  28.112 ms  28.269 ms


7 (  242.567 ms  241.631 ms  241.815 ms


8 (  247.123 ms *  248.099 ms


9 (  246.869 ms  247.024 ms *




Orcon Fibre 100/20 on a new Callplus account.







3344 posts

Uber Geek


  #1524896 2-Apr-2016 22:41
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Looks like there's a routing issue on Google's side to the affected IP address range(s), we have contacted them, pending a response.  Thanks for your patience.


Edit: confirmed, for some reason they are preferring a route in Singapore for our IP ranges ... explains a lot.  Still waiting for them to sort it out.

I fix stuff!
1819 posts

Uber Geek

Lifetime subscriber

  #1524924 2-Apr-2016 23:32
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An Indonesian ISP (AS4800) is very kindly adverting one of our IP netblocks to Google in Singapore. Google is using this as perference over our peering in Sydney.


So if you are on this netblock, your traffic from Google is going via Singapore -> Indonesia -> NZ.


We are trying to get hold of the Indonesian ISP to resolve.

2184 posts

Uber Geek


  #1525050 3-Apr-2016 09:36
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I thought it was just me!! I must have one of the affected IP's as well.


Sounddude will fix it, though, even if he has to knock some Indonesian heads together!!



996 posts

Ultimate Geek

Lifetime subscriber

  #1525054 3-Apr-2016 09:40
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Issue appears resolved for me now.

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