Network issues on MR

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Network issues on MR

pab

110 posts

Master Geek
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#196126 20-May-2016 10:23

I've been having trouble getting a working connection on My Republic since around 10pm last night (I have a cron job / scheduled task set to reboot my home router at 10pm on Thursdays). It appears I can't get a DHCP lease from them.

Their Network Status page has a vague description: https://support-nz.myrepublic.net/hc/en-us/articles/208828026-Network-Status-Outage-Update-20-05-2016

I'm frustrated and can't get any details on when it'll be fixed, other than it's high priority. Does anyone know more? Is anyone else having the same problem.

If you have a working My Republic connection don't restart your WAN connection until this is solved.

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45 posts

Geek
+1 received by user: 6

#1556044 20-May-2016 10:37

I have the same issue. No internet or phone connection.

MyRepublic

39 posts

Geek
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MyRepublic

#1556085 20-May-2016 11:10

Hi Pab and Samnz! We're sorry to hear that the outage is causing you frustration. Our engineers are committed to getting all impacted customers working ASAP. At the moment we are unable to provide an estimated time of resolution, but we will aim to keep customers updated via our Network Status page every 2 hours.

What we know is that the error that occurred during our routine maintenance activity has caused some of our customers to lose internet and voice connectivity. Our technicians are currently working on restoring it as we speak and we hope to have an update from them within the next 50 minutes.

We apologise to all our customers who have been impacted by this.

pab

110 posts

Master Geek
+1 received by user: 24

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#1556168 20-May-2016 11:57

Thanks to committing to update the network status page every two hours. I hope you can keep to it. Last update was at 10am.

samnz

45 posts

Geek
+1 received by user: 6

#1556282 20-May-2016 14:11

Not much change in the status. Hopefully it is not bad like this which took more than 3 days

MyRepublic

39 posts

Geek
+1 received by user: 5

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MyRepublic

#1556315 20-May-2016 15:31

Hi Pab and Samnz, we're confident that we'll have the issue resolved today. If by some reason it is not, our technicians will be working through the night to achieve this outcome. Thank you for your continued support and patience.

pab

110 posts

Master Geek
+1 received by user: 24

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#1556407 20-May-2016 16:42

Thank you for the update. The 4pm network status update looks promising. I hope it is resolved soon - I needs me some Netfix and Call of Duty gaming release.

Dyson

Shop now for Dyson appliances (affiliate link).

jmh

458 posts

Ultimate Geek
+1 received by user: 141

#1556438 20-May-2016 17:27

No Internet here. Any more news?

pab

110 posts

Master Geek
+1 received by user: 24

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#1556450 20-May-2016 17:44

Still waiting.

xlinknz

1141 posts

Uber Geek
+1 received by user: 168

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#1556490 20-May-2016 19:02

I have Internet but no voice, anyone else like that ?

hio77

'That VDSL Cat'
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Lizard Networks

Subscriber

#1556492 20-May-2016 19:07

pab: (I have a cron job / scheduled task set to reboot my home router at 10pm on Thursdays). It appears I can't get a DHCP lease from them.

Curious, why the need to reboot your router so often?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

pab

110 posts

Master Geek
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#1556496 20-May-2016 19:23

It's a little underpowered for what I have it doing - i have an openvpn server running on the router with 3 clients connected at all times and 5 openvpn clients running on the router connected to various locations. All up it usually has 30 devices connected and I shift about 20-30tb over the Wan each month. The chipset temps run high - close to their upper bounds so I should look at cooling too. I should also offload a number of services to rPi or small Linux box.

Lenovo

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pab

110 posts

Master Geek
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#1556497 20-May-2016 19:29

xlinknz:
I have Internet but no voice, anyone else like that ?

No internet yet 😭 I'm using 2talk for voice which doing ok over 3g st the moment.

browned

636 posts

Ultimate Geek
+1 received by user: 36

#1556504 20-May-2016 19:34

No voice since Thursday. No internet since around 3pm today. :-(

Home Server: AMD Threadripper 1950X, 64GB, 56TB HDD, Define R6 Case, 10GbE, ESXi 6.7, UNRAID, NextPVR, Emby Server, Plex Server.
Lounge Media Center: NVIDIA Shield TV 16GB: Kodi18 with Titan MOD, Emby.
Kids Media Center: NVIDIA Shield TV 16GB: Kodi18 with Titan MOD, Emby.
Main PC: Ryzen 7 2700, 16GB RAM, RX 570, 2 x 24"

MyRepublic

39 posts

Geek
+1 received by user: 5

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MyRepublic

#1556507 20-May-2016 19:39

The network issue impacting our customers ability to use data services will continue into the night. Issues with Voice should be resolved as of 7:35 (assuming data connectivity is available).

We have identified the issue however have no time frame on restoration at present. Our team of technicians are working hard with our vendors to implement the solution, and is dedicated to bringing affected customers back online as soon as possible.

If resolution is achieved during the night then services will automatically be back online. We apologise for any inconvenience this has caused, and will update our network status at 10am.

xlinknz

1141 posts

Uber Geek
+1 received by user: 168

Trusted

#1556516 20-May-2016 19:57

MyRepublic:

The network issue impacting our customers ability to use data services will continue into the night. Issues with Voice should be resolved as of 7:35 (assuming data connectivity is available).

We have identified the issue however have no time frame on restoration at present. Our team of technicians are working hard with our vendors to implement the solution, and is dedicated to bringing affected customers back online as soon as possible.

If resolution is achieved during the night then services will automatically be back online. We apologise for any inconvenience this has caused, and will update our network status at 10am.

Just checked [7.58pm] voice restored

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