Hi - any help appreciated from any Orcon people here.
I don't think I can stomach calling an international helpdesk again as I'm likely to change ISP's out of frustration dealing with them.
I recently upgraded to Fibre 100/20 from 30/10
(the backstory on why is here http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=196278)
In a nutshell, the helpdesk dealing with my enquiry on upgrading was pretty good and *assured* me it was a speed upgrade and no extra cost (apart from $1 more a month), no extra charge for modem, no contract. Everything else stays the same. GREAT! I thought....
First after my original posting I find an older email on the 23rd that my Internet will be upgraded by 26th May for free. Turkeys I thought. First a txt now an email. Ah well.
Nothing happened on 23rd. So I wait.
I get a call on the 6th June from a guy I could barely understand, something about the new plan I requested and a technician needs to visit. He said the new cost was $110 month. I pointed out it was just a plan change, and I currently pay $99. He said Yes, that's correct - I'll just pay $99. And assured me that it's just a speed upgrade. I double checked. Yes $99.
A modem turned up on the 13th June and our fibre internet went dead. No notification that it was to go dead that day. It was bad timing for us.
Plug in new modem...and nothing... no internet. Call helpdesk. Get passed between two level 1 support people - one actually insisted asking me if I contacted "the other company" and asked me if I had paid my bill! Even when I said I have no 'other company', she still asked. And then started claiming her system was down that's why she asked. Don't forget the insane hold time. 1 hour 20 mins later, eating dinner with a phone to my ear, Orcon updated my account after getting my MAC and serial number, and voila! I had internet.
14th June I get a txt message - my fibre upgrade is complete and I can now plug in my modem! Bit late.
Today I logged into my new Orcon account online and noticed there is no Voicemail addon. So I tested it - it's gone. Vanished. So it wasn't just a plan upgrade as I was lead to believe.
If I re-add it, I get charged $4 month.
So now questions arise
a) What am I actually getting charged for per month? The Orcon portal doesn't tell me.
b) Have I ended up on a contract as they sent me a modem?
c) am I getting charged for that modem?
d) Where is my voicemail and I want it back at $0 as per agreement.
Dealing with this is the #1 reason I hadn't upgraded to 100/20. So I can't handle calling the helpdesk again - it's too painful.
Any help appreciated!